A colleague was moaning one day about the cost of his car insurance. I asked for his details, replicated his answers and started playing with his answers to see what I could do. I asked him about his 15K annual mileage. He was adamant this was correct as he was about his car purchase date....
Strategic Transformation and €400k Cost Reduction
An organisation in the financial sector had a limited understanding of the costs it was incurring from its internal shared infrastructure function, from where there was a lack of clear information and a cultural unwillingness to be open. Triggered by a recent acquisition, the business wanted to modernise, explore cloud-based options for application hosting and...
Want to achieve huge cost savings ? Put the board in command of investment.
A €100mn per annum change portfolio lacked strategic focus and clear accountability. The COO of this leading global insurer had identified that accountability, priority and decision making was sub-optimal and required a radical intervention.
Dimension Data: 515% revenue growth, 579% increase in client online engagement – A Design Thinking Success Story
To gain market share, Dimension Data (now NTT) needed to radically differentiate itself from global competitors by transforming itself into a customer-centric service provider. A new customer management platform was required to completely reimagine its core support services to gain and retain clients and to streamline underlying operations and processes.
Internet Solutions: Designing the technology business of tomorrow to deliver competitive differentiation and increased market share
Internet Solutions required a smart client management portal that would enable customers to self-manage their IT infrastructure (Cloud, Connectivity and Security solutions) and assess the health of their IT business. The organisation was managing their customer relationships via the diverse suite of services that caused a disconnected, siloed experience and resulted in low client engagement...
Thailand Market Growth Initiative – Increasing Supply Chain Security and Competitiveness
A leading Thai Metalworking coolants manufacturer and supplier of Motorcycle oils and Brake fluids was looking to expand market share and wanted to explore alternative supply chains for raw materials, to increase supply security and ensure competitive pricing. The fragmented supply market and the dominance of local OEM distributors made it difficult for the company...
How one type of Threat determines the complexity of the Solution
Dover Harbour Board wanted to secure physical access to the internal section of the Port that housed Police, Customs, Ferry Operators and Port employees. Access was required 24/7 by accredited cars and pedestrians.
Review of mission critical systems, leading to enhanced Business and IT strategies
The organisation had spun off its IT software department over a decade ago, and this IT company was now serving multiple customers in the same industry. The organisation was a corporate shareholder in the IT company and the service contract was complex. It had not been reviewed for many years, and the Chairman of the...
Making I.T. Work Again
A managed services and telecom business had been under-investing in their IT department and internal technology for many years. This had brought about a high turnover of staff and rock bottom IT performance with mission critical services being down for days with some regularity. There had been a CIO, but after they left they had...
Demonstrate a problem? Tell a story
How do you sell a vision for a fix when the organisation doesn’t realise there’s a problem?
