Improved Decision-Making through Business Capabilities

An IT Director needed to encourage the senior and executive leadership groups to consider the whole of the business when making decisions. The organisation had been established with clear silos and over the years those divisions had deepened to the point that decisions taken from one narrow perspective were actively detrimental to other areas of...

Skills:

Business Capability Modelling Enterprise and Business Architecture Workshop facilitation
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Digital Operations Transformation Lead

CTO needed an Operating Model to help adapt to Devops and Agile ways of working. The IT Operations Dept experienced daily outages with high priority incidents taking too long to be resolved (MTTR over 20hrs) Lack of business engagement etc.

Skills:

IT Service Management & Design digital strategy digital transformation service delivery service desk
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Ensuring innovation works – across a portfolio

Client was an alliance of public sector organisations (a health economy) with combined turnover of over £1 billion, and with an innovation portfolio of £60million per year. They had no way of finding out whether the innovation actually did any good – and they suspected it didn’t.

Skills:

stakeholder management Benefits Management Business Strategy Change Communications and Engagement
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Transformation of multiple services

A public sector director had to cut costs for running the service and improve customer satisfaction from 20%. After some initial scoping we both realised that he needed to deal better with complex wicked demands by creating customer centric workflows. This was much more than simply improving the service processes, and the scope changed to...

Skills:

service design Business transformation culture change facilitator Business Change Frameworks lean Systems Thinking for Service, Vanguard Trained Explaining Complexity Simply
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M&S customers can shop better online

In 2013 M&S introduced a new 3-tier navigation menu, which caused confusion among their customers. Follow-up user testing and customer surveys showed that the navigation did not work well.

Skills:

Card Sorting Information Architecture
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From IT Director to Group CTO through Enterprise Architecture

The sponsoring client was an IT director, newly anointed as the innovation director in a rapidly-growing SME – in fact, the next growth spurt is liable to make them a ‘large’ enterprise. The company had recently embarked on large-scale technology transformation, including replacing their core application and underlying infrastructure. Now that the big and obvious...

Skills:

coaching enterprise architecture EA business architecture
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Create the world’s first Web-enabled Supply Chain

Nortel, a global telecommunications company at the time, like others in their industry, had a supply chain that ran into the thousands (3500+). At the time of the undertaking, it was a period of explosive growth in the industry that was also being compromised by unevenness in each telecom company’s supply chain partners’ ability to...

Skills:

business architecture Business Capability Modelling Business Development business partnerships Business Strategy Strategy - business, project and experiences
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