At Rio Tinto, I was engaged to address a noticeable decline in performance across a mine value chain. Leadership sought a strategic review to identify root causes and unlock opportunities for improving throughput while maintaining operational efficiency and sustainability.
Global operating model from concept to deployment
At Merlin Entertainments, I was tasked with improving the efficiency and performance of resort operations at a theme park in the UK. The company faced cost challenges, including pressures from the CFO and local wage inflation.
Make Money from Fragmented Cyber Security
Thomas Cook wanted to restablish the office of the CISO and deliver cost savings EBITDA improvement was the focus. The cyber security function had been completely disbanded some years before when the previous CISO was made redundant. Thomas Cook had undergone a series of ‘break and restructure’ moves which meant it’s focus had changed and...
On Time Delivery Performance
I was engaged as a consultant to address declining on-time delivery rates at a manufacturing facility in Italy in the Marine industry. Delivery performance was at 53%, the lowest amongst its sister sites in Europe and causing concern commercially and on the board .
Organisational Development example
Consider a tech company experiencing high turnover and a lack of innovation, despite having strong individual talent.
Network Access
All requests for network access for the information resources are fulfilled for at least a few days because the three people sequentially approve them: the manager of the employee who requested access, the manager of the employee who owns this resource, and the information security officer at last.
Transforming Vodafone from a UK ‘Voice’ company to a Global Data focused Giant through Innovation and a ‘Hero Product’
Vodafone was a UK success story in Mobile Telecoms, and looked to expand its market reach Globally. In 1999, when I joined, the Global market expansion was indirectly progressed through partnership agreements with a German industrial conglomerate – Mannesmann. Every local Vodafone Mobile operator Partner. remained Independent and maintained its own Brand, Products and Commercial/operational...
Transformation of DataCash to secure $500M acquisition by MasterCard
DataCash, a UK pioneer in eCommerce payments and fraud prevention had expanded through multiple acquisitions without integrating them technically or commercially. There was a large Sales team without a clear idea of what services could actually be sold, and whether they could actually be delivered and scaled live to customers. There were instances of mis-selling,...
Accelerating compliance programme delivery from 6 months planned to 6 Weeks to live
My Client sought entry to the Open Banking ‘Confirmation of Payee Responder’ market in the UK and was advised on my First day in role by Pay UK that their deadline to complete technical compliance was now within 6 weeks rather than within 6 Months! Every one in the company assumed that this was impossible...
Transformation of HSBC Global App to grow 400%+ and win awards
HSBC had only one Global Corporate/Business App – HSBCnet Mobile – but a multitude of local Apps, all requiring their own technical, operational and commercial resources, and completely inconsistent. The Global App was available in 15 smaller markets, but excluded from the key markets – The UK, The US, China, Hong Kong, France and Germany....
