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I received a call from a Senior Project Manager asking if I could help? They were spending their day’s firefighting issues. Taking one step forward and two steps back. The firefighting was stopping them from delivering their job which was to deliver a digital printing capability to the Client. The Client wasn’t happy with the...
A public sector director had to cut costs for running the service and improve customer satisfaction from 20%. After some initial scoping we both realised that he needed to deal better with complex wicked demands by creating customer centric workflows. This was much more than simply improving the service processes, and the scope changed to...
* The Finance function was behind the curve in the adoption of Technology and Processes * There was NO standardisation and each unit followed its own processes * There were 100’s of Excel Sheets while SAP ERP was used only as a voucher entry system * Finance Costs were high * No meaningful business partnering...
Sainsbury’s needed a better way to focus their portfolio of annual spend, maximising the opportunity to deliver growth on their investments.