At Liberty Insurance Ireland, I was brought in as Strategy & Transformation Director during a high-pressure turnaround. The business needed to deliver a 30% cost reduction—fast—and the plan on the table was to offshore the contact centre: 250+ FTEs, nine-month timeline, £6m in annual savings. The strategy was commercially sound—but the execution approach was deeply...
EST Change Framework
The EST Change framework highlights the need for 3 interdependent pillars for the establishment of sustainable change for any project relying on or impacting people i.e. engagement, solution and transition.
IS/IT Change Management within the Lloyds of London Insurance Market
He was engaged by a boutique consultancy to support a team engaged with AMLIN plc, a FTSE 100 insurance underwriter with industry leading capital capacity, in the City of London, UK for his IT/IS change management expertise. The assignment was called Programme Dolphin which aimed to improve the company’s IS/IT change & programme management processes...
Cyber Essentials Certification
Cyber Essentials is an effective, Government backed scheme. Deigned to help organisations, whatever the size, manage and employ security measures against a whole range of the most common cyber attacks.
Cyber Essentials Certification
Cyber Essentials is an effective, Government backed scheme. Deigned to help organisations, whatever the size, manage and employ security measures against a whole range of the most common cyber attacks.
Successfully Onboarding a New Insurer and Implementing Strategic Enterprise Capabilities
The AA Transformation Programme was tasked with onboarding a new in-house insurer to the panel of broker insurers. This initiative was critical for enabling Insurer Hosted Pricing (IHP) through an Enterprise Service Bus (ESB) capability. Additionally, the program aimed to empower the business with a self-service Radar Live system, which would allow for more agile...
Business Analysis & Architecture
Business processes optimisation, streamline operations, technology enablement, and organisational efficiency enhancement.
Business Analysis & Architecture
Business processes optimisation, streamline operations, technology enablement, and organisational efficiency enhancement.
