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With the announcement of Apple Watch on September 9, 2014, Apple formally entered the consumer market known as wearables. As analysts, buyers and consumers ogle the leather and steel, magnetic charger, digital crown and host of other features, they are missing one key point: Apple will yet again, perhaps unintentionally, change the way people work.The post CIOs: The Apple Watch Will Change the Way People Work.
Why should businesses adopt new ways of working? How do they benefit everyone involved? From increased productivity to cost effi ciency, Kate North, VP of e-work.com and Kate Lister present their business case and suggest ways to prepare organisations for the change.
3 Marketing Technology Mistakes Marketing technology mistakes are all too common is small businesses. I just called a landscaping company for a quote. They may be a fine company, I don’t know, but they exhibited all three mistakes that small businesses make when it comes to technology, which makes me worry about their attention to […]
The post 3 Marketing Technology Mistakes All Small Businesses Should Avoid appeared first on Serious Insights.
Apple software still has an old school feel with its clear connection to object oriented programming with properties for everything and the seeming tension between menus and ribbons on the desktop implementations. But Apple misses some of the most important programming features, particularly with Keynote.
Businesses need a very large cup of coffee to give them the wake up call Some of you may have seen the Telegraph article about the tweet from the British Gas MD, Stephen Beynon who tweeted “45 minutes on hold to @nationalgriduk – I give up”. The Telegraph goes onto suggest Stephen reads his own […]
Executive Summary Whether intentional or not, every business already has a “customer experience”. The question remains though, are those customer experiences the right ones to maximise the return on investment? This paper concludes that, while short-term profitability can be found at the expense of a good customer experience, there is clear evidence to prove that […]
In this white paper, we report on the results of a two-year research project that investigated how leading financial services (FS) organisations design and improve the customer experience. Our team of academic researchers and consultants set out to uncover the practices of customer experience management used by 23 FS companies across Europe and the USA….
Executive Summary Let’s start with a statement: “Boards are tasked with delivering shareholder value, by driving the bottom line” In the search for what is going to deliver this benefit, an area that is being looked at with growing interest is Customer Experience. We see Blue Chip companies announcing the creation of specific main board…
In a move that bolsters its already considerable portfolio of security offerings, IBM announced it acquired the business operations of Lighthouse Security Group, LLC, a Lincoln, Rhode Island-based maker of Identity and Access Management (IAM) solutions. IBM’s purchase of Lighthouse, the security division of longtime IBM Business Partner, Lighthouse Computer Services, comes two weeks after […]
Research shows than 70% of the workforce is not engaged. They’re either wandering around in a fog, or actively undermining their co-workers’ success.They’re burned out, disenfranchised, and over 80% are ready to jump ship. Eyeing the end of the recession, employees are no longer happy just to have a job. Boomers who haven’t already made […]