I have been briefing with companies that find patterns in data. In my recent Pinchot “intensive” I was talking to students about the kind of patterns that could be found, as well as the implications for intellectual property law related to pattern recognition…
Brevado – “Creating Products Synonymous with Better Customer Experience”
Like all great products or services, they solve a fundamental problem that meets a customer need, making lives simpler and easier in the process and in doing so creating better customer experiences. The Brevado team has done just that. Brevado is a relatively new and small tech start-up company born in the New York area in the Eastern United States. It was the brain child of three long-time friends, Nick Zafiropoulos, Steve Garofalo and Mike Perna….
Process excellence infographics
Process excellence is a way to produce successful customer outcomes. In a service economy, what you make is not the competitive differentiator, it is why your organisation exists, how you deliver your services and what you do for your customer…
Check the Management System
Business issues can often feel either complicated or complex – and sometimes both. And yet I regularly see senior management trying to find a simple solution. If only life were that easy! I’m frequently asked to help diagnose serious business situations spanning hundreds of employees doing their job, together with their team leaders, managers and directors…
Mike Burrows: Kanban from the Inside
HiveMind Expert Mike Burrows recently released a new book, Kanban from the Inside – An in-depth look at how managers of organisations can shift towards a culture of business agility and optimum quality, all whilst encouraging seamless flow. InfoQ spoke to Mike about the release of his new book…
SPIT HAPPENS
When I listen to business people and lawyers talk, I usually hear them speaking about the problems and issues that upset, concern, or worry them. Many people have difficulty accepting that life is filled with surprises, conflict, disappointment, unmet expectations, and change. These things happen—consistently and predictably. This phenomenon was elegantly expressed by an infant I once saw at an airport. Mom was preparing the child for a feeding, and she pulled out a beautiful embroidered bib. Inscribed in large bold letters were the words: “SPIT HAPPENS.”
Agile – To Be Or Not To Be
We love Agile because it’s helping to open people to the idea that the process is not more important than the outcome. But we’re nervous because it’s in danger of becoming a process that’s more important than the outcome…
Apple could lure big brands back to city centre
The launch of the Capital’s first Apple store is likely to act as an “anchor” for the high street and attract brands back to the city centre, retail experts have claimed. Business insiders said the outlet could attract shoppers and revitalise the economy. The technology giant’s flagship Edinburgh store will open on Saturday at 10am, with queues expected to start forming as early as tomorrow night.
Apple Event: I Waited Too Long For You To Only Cover Things that Were Leaked
Tim Cook and company, as expected today, announced a bunch of stuff they already announced for about 30-minutes (iPhone 6, Yosemite, i?Cloud, iOS 8 updates, Apple Watch, etc.), and then announced a number of products for which features were already leaked. I’m not sure what we waited so long for in this line-up for. I was hoping Apple was going to go with a nostalgic announcement that it had really kept secret, something like a 128GB solid-state iPod Classic, iMacs with color bezels or perhaps an Apple stylus for the iPad. But no…
Omni-Channel: A Paradigm Shift for Retail
This is the third in a series of blogs concerning what I call the Omni-Channel Tsunami. The focus is on the impact of Omni-Channel in the retail sector. On October 9th, I attended the SPS Commerce In:fluence conference in NYC. This one-day forum focused on the key industry trends, bringing hundreds of retail executives together to sharpen their industry knowledge and share experiences.
