This post is the fifth in a roughly weekly series of excerpts from my book, Kanban from the Inside. Chapter 5 is on flow. Like the preceding chapter, it is inspired by the third of the Kanban Method’s core practices, Manage flow. … Continue reading →
Agile – Keeping it Simple
During this drop in session, Chris talked about the importance of keeping Agile simple! For those undergoing an Agile transformation it can be a turbulent time. He focused on why it’s essential to keep it simple, how to do it and share some of the good and bad practice he’s experienced which has prompted him to address this important topic.
Messy Processes – Messy Customer Experiences?
Yeah, I am sure you have heard it at least once in your life: “Sorry, it is against our policy”. Lately I have head too many times “It is against regulations”. How is it against regulations when others are doing it? Nah, it is just a easy escape from offering bad customer experiences. How many companies actually mix bad internal processes with regulations? Quite many it seems!
Collaboration Insights – Getting Work Done – New Series
The term collaboration is a bit of a loaded word, but it’s become central to any conversation now around workplace productivity and communications technology. To help decision-makers get better value from collaboration initiatives, this marks the start of a new series based on my ongoing industry research.
What Matters for Customers in Grocery Stores?
We all love shopping. Some more than others. But all of us need to engage with grocery stores if we want to eat at home. So, what does matter for us as customers of Grocery stores? This article looks into key drivers of store choices people make. There are five key factors that make us choose the store we want to go in. Read further to know what they are and how to apply them into your business!
Something You Can Work With
I am always grateful for the opportunity to share ideas & thoughts.
Not in any great big way. More in that as we share what we observe, the more likely it is that we will say something someone can use to make a difference. And we all want to make a difference – Right?
What’s The Right Measure?
This was the theme from many of the questions in a discussion around customer experience measures and metrics that I was involved in at the end of 2014.
It’s a good question to debate and discuss, and I’ll outline some of the points below, but it also goes to highlight a potential human weakness. That of the constant search for a ‘silver bullet’ solution to our problems and challenges and I’m certainly not exempt from that temptation either.
My Year of Living Paperlessly: From Magazines to Personal Learning Documents
I recently wrote the first in a series of posts about my attempt to turn 2015 into My Year of Living Paperlessly at iPhone Life.
I am trying to document what I’m doing as I take each step. This post focuses turning magazine pages into learning documents.
But let me step back first. I have, for years, kept files of magazine articles. Some of those have already been scanned by topic. I had files that went back to the early 80s. My ancient files on creativity and innovation are all digital now.
Sales and Customer insight is driving the next wave of Analytic Financial Services
In the recent Ernst and Young report : The science of winning in financial servicesit has identified that the highest growing Financial Service company’s are outstripping their competitors. The secret sauce is that these high growth companies are focussed on exploiting data and analytics in revenue-generating areas such as marketing and sales.
How are you using analytics in your Insurance company? How are your competitors?
New data and technology is driving the re-invigoration of Analytic models and creating new one to one customer models in Insurance. Telematics provides insurance companies with more information to assure the competence and risk of your driving style. The easy and readily available information about flood zones has already disrupted the insurance market.
