You must be logged in to update your preferences.
I feel a great deal of sadness when I see high street shops close down. Empty buildings in my home town is becoming the new norm. The once bright lights, buzz, a place to socialise and enjoy an experience together. Now its full of sad, grey empty shells.
But I also love internet shopping. Who couldn’t say they enjoy the perks of getting whatever you want at the touch of a button in your own home?
Small towns have been in the retail news a lot lately, and not for the best of reasons. In particular, Walmart’s announcement that it would close more than 150 U.S. stores has caused many small towns to cry foul because of lost tax revenue and the impact to local employees and consumers. That complaint is the flip side of the concern expressed for years that Walmart’s entry into a local market destroys small businesses.
Consumers of social media are getting bored. And I’m getting bored with social media too.
I wrote a blog post about this before titled “I’m bored of social media” which gained a lot of traction. The reason I think people shared it so much is because they too feel the same way. Also, the title perhaps is a little bit surprising considering what I do.
Big story and a big question. It’s not quite at the heart of the UCC world, but close enough that it needs to be further understood. This is Microsoft’s biggest acquisition to date, and their track record hasn’t be great, generally overpaying and under-delivering. They are Skype’s third owner, and you’d be right to question…
Small retailers are currently faced with a tremendous opportunity with mobile technologies. By leveraging their nimble nature, and because they consistently operate fewer stores than large chains, small retailers stand to fold more mobile solutions into the entire shopping experience than their larger competitors.
A couple weeks ago I was on a briefing call with a vendor who started talking about customer or shopper journeys in a way I’d never heard before. They were talking about journey design and how to incent consumers to take desired next steps in the “journey process”.
Infographic – try various formats of presenting your data. I find an Infographic style works really well with most stakeholders finding the format very engaging. Make it look good but if you’re struggling for inspiration on layout and design simply do a Google image search for Infographic. Totally lose your RAG. I’ve not used a…
As a shopper, what do you use your mobile phone for most? I’m asking in the traditional retail, sense, of course — not the texting between social media sessions or weather checks (all of which can factor into retail shopping these days). But more in the sense of finding a store, or searching for merchandise, or creating a shopping list, or checking order status…
As you know, we are right in the middle of conference season, and I’ve been pounding the pavement for the last few months, with another month ahead of me. Here’s a phrase I’ve heard over and over from the tech vendors I’ve visited, which has grown tiresome: “Any way they want it.” This is in reference to their (retail) clients, and to the vendor’s willingness to bend over backwards to get their retail clients whatever they need.
The key role of the Scrum Master is to facilitate the escalation (and to some extent, resolution) of blockers a.k.a. impediments – problems noted by the team but not actionable / fixable by them because the root cause lies outside their span of control.