IT Infrastructure Outsource
The Situation
A prominent Dubai based conglomerate IAN to assist them on the outsourcing of the IT infrastructure.
The objective of the outsource: improved service levels, improved efficiency, client focus on core capabilities and to gain access to IT capability
The scope of services:
Networks and telecommunications
Cloud / Data Centres / Storage
Workstations / end-user compute
Mobile devices
IT infrastructure security
The Task
David was engaged to advise on supplier capabilities and to run a transparent and fair selection process and support the contract negotiations.
The Action / Approach
David ran a small team of SMEs with skills in the following areas: supply market understanding, procurement process, service management and supplier negation.
He provided template RFI/RFP materials, service level agreements and technical and commercial requirements, and advised in the negotiation and contractual discussion.
The insight provided by David on the strengths and weaknesses of the main supplier was an important contribution to the success of the project
The Result
The client‘s IT infrastructure was successfully outsourced to schedule in 3 months
The contract represented a step improvement in service and very substantial saving in operational costs
One year later, the client is pleased with the progress made by the selected supplier and the quality of the contract
The client has invited David to contribute to other technology sourcing initiatives
