Managed Service Provider was in dispute with Client over poor delivery of services and at risk of contract breach and termination for a contract valued at £1M per annum.

To work with both parties to address the issues and to also resolve margin issues win the contract as it was making a loss of around £250K per annum.

Formed a working party comprised of the client (Bibby) COO and the MSP (Selection Services) to encourage a frank and open disclosure of issues and remedies. Re-built the contract and service level agreement to correct legacy issues and to confirm a longer term agreement.

The new contract value was raised to £1.5M which generated an additional £250K profit and therefore a correction of £500K on the original contract value.

• Negotiating

• BI & Analytics