Thames Tideway Tunnels, a newly regulated utility company established to design, design construct and finance the 25 kilometre sewer tunnel costing £4.3 billion, needed to prevent an average of 20 million tonnes each year of untreated sewage discharging into the tidal River Thames in London.

The organisation had been in existence for over 7 years gathering information, going through public process to gain budget and public approval for the project. During the time the size of the organisation had flexed up and down in terms of personnel and IT requirements. This programme was initiated to address a disparate and ineffective IT function of the organisation.

The Programme’s objectives were to assign a new managed service supplier, rationalise the IT infrastructure , roll out new desktop hardware and core applications. In additiony a more robust cyber security regime was required to shore up a non-secure information set.

Managed several programme initiatives to implement and enable core information systems across the ‘Greenfield’ site of the fledgling organisation.

Initiated a complete overhaul of all IT infrastructure, and managed services provider

The migration of all business applications

Implementation of a robust Cybersecurity environment

Complete replacement of all desktop equipment and services to a new managed services vendor

£rd Party Vendor management

Complex internal stakeholder management and change management required to engage the user population and ensure a smooth and successful transition

Complete training schedule

Implementation of Greenfield Office 365, Email, Skype for businesses and SharePoint 2016

Deployed several new location setups

Several software application implementations, QHSSE, Digital office, Traffic modelling, DSE assessment

The total user population migrated to a completely new environment, new equipment and much improved service, extremely delighted stakeholders and minimal disruption experienced. The introduction of new managed services reduced cost for each user by approximately 50%. Intiation of new IT requirements and services improved in terms of speed and quality by 50%. like on like running costs reduced by up to 50%.