Having worked in Retail for over 20 years, we were delighted to be asked to co chair an event with Rant & Rave at the prestigious retailer Fortnum & Mason. There were a number of themes that were discussed throughout the day along with delightful drinks and fabulous food – only what one would expect at Fortnum & Mason.
Apple could lure big brands back to city centre
The launch of the Capital’s first Apple store is likely to act as an “anchor” for the high street and attract brands back to the city centre, retail experts have claimed. Business insiders said the outlet could attract shoppers and revitalise the economy. The technology giant’s flagship Edinburgh store will open on Saturday at 10am, with queues expected to start forming as early as tomorrow night.
Sledgehammer to crack a nut?
“Co-op looks to trolley mounted tablets to boost customer experience” Now don’t get me wrong, I’m all for using technology to improve customer experience or even anything else in life come to that, but to me this seems like using … Continue reading →
Would changing the name from Customer Experience to Customer Memories make us better prepared?
We have Customer Service; it’s what companies do to or for their customers. We have Customer Experience; you could say it’s what it’s really like to be on the receiving end of the service. Done the right way though, understanding all that gives us powerful information. Yet there is also a risk that our focus…