“Samazamano Koto omoidasu Sakurakana” – Many things, the cherry blossoms put me in mind of by Matsuo Bashou (the creator of Haiku) Cherry blossoms are a symbolic flower of the spring, the fleeting nature of life, and a time of renewal. The sakura, or cherry blossom, holds special significance in Japanese culture. While North American…
Amigoing
One of the cooler things I saw teams do this year is the idea of a “Three Amigos,” session. Basically, before an individual takes on a new task from the board, they ask a couple of peers to do a quick sense check on the task. It’s a great idea because its so easy to be too close to a solution, and miss some architectural intent, or business value by simply getting on with it.
How to Communicate Your Needs At Work
How to Communicate Your Needs At Work When people come to understand the disadvantages of ordering others about, some can over-compensate by avoiding all forms of telling. This can lead to frustration, inaction and disconnection. One of the things these awakening folks can struggle with is communicating their needs to others. Because they shy away from …Read More
Relentless Focus On Engagement
On a bright sunny morning, CCA Global held their annual MBA day for customer service and engagement leaders at RBS site in Gogaburn, Edinburgh. Hosted by Kaye Adams, who normally appears on our TV screens in Loose Woman, Kaye asked the audience and presenters about the biggest challenges in terms of customer service delivery today….
Agile Governance… what we really mean
When I talk about Agile governance, I always get the same reaction, which goes something like this… ‘Are you being serious?’ Most people I talk to think I’m a) joking or b) introducing some antipattern to Agile and effective ways of working.
Self organising teams – where are the boundaries??
In most organisation these days we acknowledge that self organising teams are a good thing. This hasn’t been the case over time. Every team wasn’t born as a collection of empowered decision makers, they’ve all been on a journey. This journey begins when that team first forms.
