Of course its hard work, especially if you don’t know which way you are going Both Nicola Collister and myself were invited to a recent InspireMCR event hosted by Lawrence Jones of UKFast. I am quite an avid consumer of things. Never stop learning. Keep being curious. Keep moving. These and other such phrases are…
People Powered Business
In March I was a judge at the Employee Experience Awards at the Grand Connaught Rooms in London. I have previously judged at the Customer Experience Awards, so this was a first for Employee Experience.
It was inspiring to see so many companies there, those brands we all recognise to ones that were less well known. We had companies with 40 employees to those with over 10 thousand. All had stated a rapid growth in their business, which had caused some of the challenges.
What’s The Right Measure?
This was the theme from many of the questions in a discussion around customer experience measures and metrics that I was involved in at the end of 2014.
It’s a good question to debate and discuss, and I’ll outline some of the points below, but it also goes to highlight a potential human weakness. That of the constant search for a ‘silver bullet’ solution to our problems and challenges and I’m certainly not exempt from that temptation either.
Wake up and smell the Coffee ….. get social in your own businesses
Businesses need a very large cup of coffee to give them the wake up call Some of you may have seen the Telegraph article about the tweet from the British Gas MD, Stephen Beynon who tweeted “45 minutes on hold to @nationalgriduk – I give up”. The Telegraph goes onto suggest Stephen reads his own […]
How big a difference Do People make?
How Big A Difference Do People Make? Very few in our area of work would ever say that people were a secondary consideration in creating an exceptional (service) experience. Yet how often does that understanding actually translate into reality? Well, that is the question I want to explore in this article. But first let me … Continue reading →
