On a bright sunny morning, CCA Global held their annual MBA day for customer service and engagement leaders at RBS site in Gogaburn, Edinburgh. Hosted by Kaye Adams, who normally appears on our TV screens in Loose Woman, Kaye asked the audience and presenters about the biggest challenges in terms of customer service delivery today….
Client Stories: Transforming NGN’s Way of Working
A new Head of Innovation was looking to rapidly change ways of working to introduce enterprise class business agility: their clients and consumers wanted the right things delivered and those things delivered quicker. As part of the transformation, our client was tasked with building and guiding a diverse team of colleagues to enable and facilitate continuous delivery and ongoing improvements.