One of the things we talk about in Custerian is to avoid starting a story, process or journey – anything in fact – part way though. That’s why we are keen to understand the context of any project. In short why we have been engaged.
Why Satisfied Customers Leave
Why Do Satisfied Customers Leave? This is a constant question, and there are any number of different views, so I thought I would share mine. First let me say I do recognise that, thankfully, in many cases companies are moving on from blunt satisfaction ratings, but just in case you are not there yet, … Continue reading →