When it comes to marketing we often talk about the 4 P’s (Product, Price, Place and Promotion) and more recently there’s been a lot of talk about purpose as, the now infamous, Simon Sineck asked businesses to look further than their commercial goals and start with their ‘Why’. But there’s a new set of P’s…
Harnessing the Hidden Talent of Employees
There is common trend prevalent amongst organization across the globe from past couple of years concerning employees leaving away their cushy corporate jobs for seeking a taste of start-up life. Some of the key reasons behind employees such a bold step is: Live up the passion Stressful job Robotic routine life Lack of clarity/growth at…
Great Customer Experiences Begin With Engaged Employees
Is a good customer experience (CX) only a case of ensuring external customers have a great experience? What about the internal customer, the employee? Companies ensure engaged customers, why don’t they ensure engaged employees? The employee experience tends to lag behind the customer experience because companies tend to disregard the employee as a core driver…
State of the Nation- UK Customer Satisfaction
UK CSI: State of the nation January 2017 – positive start to the New Year. Along with the New Year, Burns night and a New American president in office before the end of January, the most recent UK Customer Satisfaction Index results are out and here’s a rundown of the highlights. If you want to…
People Powered Business
In March I was a judge at the Employee Experience Awards at the Grand Connaught Rooms in London. I have previously judged at the Customer Experience Awards, so this was a first for Employee Experience.
It was inspiring to see so many companies there, those brands we all recognise to ones that were less well known. We had companies with 40 employees to those with over 10 thousand. All had stated a rapid growth in their business, which had caused some of the challenges.
