On a bright sunny morning, CCA Global held their annual MBA day for customer service and engagement leaders at RBS site in Gogaburn, Edinburgh. Hosted by Kaye Adams, who normally appears on our TV screens in Loose Woman, Kaye asked the audience and presenters about the biggest challenges in terms of customer service delivery today….
In the pursuit of effectiveness
It’s probably worth starting by explaining where the three circles ideas came from. Most of it is born out of my frustrations of seeing too many attempts at Agile fail or become very hard work to the extent that Agile gets a bad name or teams adopt a “fragile” approach instead. In all client meetings … Continue reading →
