Paul Simon and Art Garfunkel’s 1970 global smash hit is often considered their signature song. A calming and soothing song for deeply troubled times. By spring 1969 both Bobby Kennedy and Martin Luther King were gone – assassinated. Racial tensions were erupting across the US. The war in Vietnam was still lumbering along like some…
Hyper-Personalization — Next Generation Customer Experience Redefined?
We are living in a world where every other organization on the planet is striving hard to sell their products / services to potential customers by wrapping them under the glossy & glittery packaging of digital transformation. Though, it might make their lives easier to achieve those conventional sales targets at the end of financial…
Digital Transformation: Decoding Transition from B2B to H2H Experience
Digital Transformation has become one of the hottest ‘buzz words’ of today’s times. And why not, when we discover even baby products manufacturers and renowned accounting firms are heavily betting on this term. The increasing internet and mobile penetration has led to a digital disruption & none of the industries had remained untouched with this…
Then & Now: Did the Digital Roadmap play out?
MIT Sloan Management have opened up their research goodie box for today and tomorrow only (October 2nd & 3rd), and my interest was sparked by the article “Nine Element of Digital Transformation” (summarised by MIT in January 2014, off an article developed in November 2011 in conjunction with CapGemini (https://sloanreview.mit.edu/article/the-nine-elements-of-digital-transformation/) And here we are in…
Collaborative Mentoring: Decoding Digital Transformation Secret of Business Sustainability
Digital Transformation has been the most concerning agenda for every organization boardroom today & to combat this high tide, a new wave of Mentors is trending these days, where every other person is projecting itself to be a self-proclaimed mentor capable of enabling businesses & professionals achieve overnight success. Despite of lack of credentials to…
Stop excluding the high street from digital transformation
I feel a great deal of sadness when I see high street shops close down. Empty buildings in my home town is becoming the new norm. The once bright lights, buzz, a place to socialise and enjoy an experience together. Now its full of sad, grey empty shells.
But I also love internet shopping. Who couldn’t say they enjoy the perks of getting whatever you want at the touch of a button in your own home?