Tag Archives: CX Measurement

What’s The Right Measure?

This was the theme from many of the questions in a discussion around customer experience measures and metrics that I was involved in at the end of 2014. It’s a good question to debate and discuss ... Read More »

If You Want The Truth – Ask The Question 3 Times

We are surprisingly simple – Which makes us really complicated I was chatting to a colleague Jon Marrs who is in the US exploring opportunities last night, and the thought occurred – It always ... Read More »

2+2 = 5 Bad Maths or The Way Forward?

Why Customer Experience Has The Power To Affect Change. I thought this was worth bringing back out as we do tend to live in a volume related world and there is a big temptation to keep churning ‘stu ... Read More »

One Constant… Lots Of Variety

So we are a year old. What have we learned? We set up Custerian because we want to help business’s be more successful. Perhaps its an age thing, but you do get to a point in life where you appreciat ... Read More »

@

Not recently active

What’s The Right Measure?

If You Want The Truth – Ask The Question 3 Times

2+2 = 5 Bad Maths or The Way Forward?

One Constant… Lots Of Variety

Talk to us on 0208 1234 335

@