If we are going to stem the tide of failed projects, we need to get an understanding of the common reasons why business projects fail. Here are some of the more common reasons, and what can be done to mitigate them. Depending on which research article you look at, anywhere … Read More
Relentless Focus On Engagement
On a bright sunny morning, CCA Global held their annual MBA day for customer service and engagement leaders at RBS site in Gogaburn, Edinburgh. Hosted by Kaye Adams, who normally appears on our TV screens in Loose Woman, Kaye asked the audience and presenters about the biggest challenges in terms of customer service delivery today….
InsipireMCR A Tip In The Right Direction
Of course its hard work, especially if you don’t know which way you are going Both Nicola Collister and myself were invited to a recent InspireMCR event hosted by Lawrence Jones of UKFast. I am quite an avid consumer of things. Never stop learning. Keep being curious. Keep moving. These and other such phrases are…
Predicting success or failure: Transformation Readiness
Over the last 25 years of advising executives on business strategy, organizational readiness and governance, Susan has uncovered leading indicators that predict exactly where organizations will fail in their ability to execute change. The goal of the presentation is to show ways to leverage Susan’s expertise to keep you, and your clients, successful.
Agile – Keeping it Simple
During this drop in session, Chris talked about the importance of keeping Agile simple! For those undergoing an Agile transformation it can be a turbulent time. He focused on why it’s essential to keep it simple, how to do it and share some of the good and bad practice he’s experienced which has prompted him to address this important topic.
2+2 = 5 Bad Maths or The Way Forward?
Why Customer Experience Has The Power To Affect Change. I thought this was worth bringing back out as we do tend to live in a volume related world and there is a big temptation to keep churning ‘stuff’ out. But every so often it feels good to go back and kick the coals over and share.
Which Comes First – Activity or Change?
So we like principles like Malcolm Gladwell’s The Tipping Point because it resonates with us. The feeling that nothing worth having comes easily, and even the most gifted have to work hard (10 years) to get a top quartile result. It just makes sense….. does it not? Now that leads to a thought which I have been having a ponder on, which is – what sits at the heart of people who excel Vs those that don’t – besides 10 years of effort, and I think it is to do with Volume & Risk.
People Powered Change
Now those who read this blog will know a recurring theme is the need to dress old ideas up as new ones, with the skill being in spotting which one of these ideas ‘time’ – usually based on something that started out in Kotler On Marketing – has come round again. For the winners in 2015, I think the new idea will be leveraging the greatest untapped resource most companies have. Their own Colleagues…
One Constant… Lots Of Variety
So we are a year old. What have we learned? We set up Custerian because we want to help business’s be more successful. Perhaps its an age thing, but you do get to a point in life where you appreciate phrases like ‘Giving Back’ or ‘Paying Forward’ more, so this altruistic outlook, making other’s successful, makes sense.
Agile – To Be Or Not To Be
We love Agile because it’s helping to open people to the idea that the process is not more important than the outcome. But we’re nervous because it’s in danger of becoming a process that’s more important than the outcome…
