I got my start in the software world through supply chain software, specifically supply chain execution management. And quickly found myself at ground zero of Walmart’s RFID mandate. As the entire technology industry groped around, trying to figure out how to really implement RFID in the supply chain, it quickly became clear that there was a huge gap between the constant pinging signals coming from RFID tags, and the execution systems that needed to ultimately capture the meaning of those signals.
Is Your Customer Data Valuable Or Is It A Banana?
We humans have 50% of our DNA in common with bananas? I don’t remember where I first stumbled across this little factoid, but it was, as it was probably designed to be, just wacky enough to catch my attention. As far as advancing scientific knowledge, does it do much more ? I don’t think so. This little factoid is interesting, but not valuable.
5 Pressure Points faced by Contact Centre Leaders
Trends impacting Customer Contact Centre Leaders today: So in my blog last week (consumer trends) I highlighted the trends that are impacting customer behaviours today which are: Personalised customer interactions Multi channel everything Fast increasing customer expectations A shift from one size fits all The rise of influencers With this as the backdrop and ever … Continue reading →
When The Retail CEO Needs To Own The Tech Vendor Relationship: SAS Analyst Day
As a technology vendor or solution provider, it’s easy to say that you want to have the relationship with your client at the highest level internally that you can get – like the CEO, ideally. A relationship with the CEO means if she says so, then it’s gonna happen. Of course, there are some solutions […]
