Complaint handling times were too slow, poor allocation of complaints and lack of responsibility was impacting the overall client satisfaction ratings.

ramsac offer IT support and managed services, and had developed a good reputation locally for providing IT solutions. Their brand ethos was excellent, and while internally they truly lived the brand, their existing identity didn’t reflect this to their external audience. Their logo and strapline created more than 13 years ago no longer matched up...

Working for a US company that wanted to create more transparency in their target market, my role was to launch and create the international market, starting in the UK. (Please note: this case is somewhat anonymised to protect identities)

The client recognised that the increasing advanced technology being used in SMART Remote Controls for TV Set Top Boxes for the major European TV Operators was driving two key changes: 1) The SMART remote (Voice, Touch, Movement control) was becoming a critical and integral part for the customer viewing experience. 2) The embedded technology was...

Challenges To build technology platform for restaurants where they could buy subsidised products e.g. pizza products To allow restaurants to purchase goods with cash, credits and a combination of both To reduce Just Eat subsidy To make a scaleable solution

A leading UK-based engineering consultancy wanted far richer knowledge management and collaboration for its 12,000 engineering consultants globally. The company already used digital tools that helped foster collaboration across its skills networks, but the software platform on which these sat was ageing and no longer supported by its creator. Knowledge was scattered across petabytes of...

A long time ago, in an office far, far, away… Sometimes, old tales can carry more than a lot of blaster explosions and driods, in this case, I’m hoping you find a useful story about effecting change by addressing various levels of basic human needs. This one takes place at the dawn of the “Office”...

My client operates a regional office in Shanghai which they needed to expand quickly to take advantage of market opportunities across China. Due to the organisations heavy reliance on technology it was imperative that the function was developed locally and integrated into the global technology team

Apple Pay, Samsung Pay, Alipay are about to enter the Swiss market, and two existing local mobile wallet solutions are competing for market share. A credit card company asked what strategy and which payment solution should be followed to ensure a) getting overall growth, b) betting on the right/ winning technology/ solution and c) investing...