STAR Stories Indi

Business Transformation – Matrix Structure

Client has 5 business units in UK, within each units they have range of industries which aims to provide training and work experience for the members of community who have committed crimes. This opportunity is provided in the hope that they will learn new skills which will assist them to seek full time employment. Therefore,...

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First Ever Enterprise Cloud Migration of Office 365

Back in 2010 0 our client, a famous global retail brand were sweating old hardware and software and needed to keep costs down. With very little remote access the client had issues extending their solution and meeting business needs outside the business.

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Getting a change team in trouble back on track

A change programme with IT and Finance people to deliver a vital programme for a large corporate organisation. A regulatory requirement with huge fines and even imprisonment if the programme failed to deliver on time. A group of teams made up of tribes at war with each other in hostile territory, lining up the blame...

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Building based on user needs, in half the time

Birmingham Airport wanted to create a new website to replace their existing site, which was not optimised for mobile and which was not easy to update or manage day to day. The original scope was planned over a 6 month development period with one month user acceptance testing before going live. Prior to starting the...

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Transformation of multiple services

A public sector director had to cut costs for running the service and improve customer satisfaction from 20%. After some initial scoping we both realised that he needed to deal better with complex wicked demands by creating customer centric workflows. This was much more than simply improving the service processes, and the scope changed to...

Skills:

service design Business transformation culture change facilitator Business Change Frameworks lean Systems Thinking for Service, Vanguard Trained Explaining Complexity Simply
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