Challenges To build technology platform for restaurants where they could buy subsidised products e.g. pizza products To allow restaurants to purchase goods with cash, credits and a combination of both To reduce Just Eat subsidy To make a scaleable solution
STAR Stories Indi
DIGITAL WORKPLACE TRANSFORMATION FOR GLOBAL ENGINEERING CONSULTANCY
A leading UK-based engineering consultancy wanted far richer knowledge management and collaboration for its 12,000 engineering consultants globally. The company already used digital tools that helped foster collaboration across its skills networks, but the software platform on which these sat was ageing and no longer supported by its creator. Knowledge was scattered across petabytes of...
Technology Adoption, or, how I learned to stop worrying, and love Maslow’s Hierarchy.
A long time ago, in an office far, far, away… Sometimes, old tales can carry more than a lot of blaster explosions and driods, in this case, I’m hoping you find a useful story about effecting change by addressing various levels of basic human needs. This one takes place at the dawn of the “Office”...
Technology Restructuring
My client operates a regional office in Shanghai which they needed to expand quickly to take advantage of market opportunities across China. Due to the organisations heavy reliance on technology it was imperative that the function was developed locally and integrated into the global technology team
Award Winning implementation of Computer Integrated Manufacturing
Working directly to the CIO and CEO, this project involved the replacement of all company systems at this manufacturer of specialised mining and lighting equipment. The systems under implementation covered all the office related business functions of MRPII / ERP integrated to flexible manufacturing cells (FMS) with automatic guided vehicles running under the control of...
Mobile Wallet Strategy
Apple Pay, Samsung Pay, Alipay are about to enter the Swiss market, and two existing local mobile wallet solutions are competing for market share. A credit card company asked what strategy and which payment solution should be followed to ensure a) getting overall growth, b) betting on the right/ winning technology/ solution and c) investing...
Helping you to manage your Business Partners, Customers, and Clients.
I received a call from a Senior Project Manager asking if I could help? They were spending their day’s firefighting issues. Taking one step forward and two steps back. The firefighting was stopping them from delivering their job which was to deliver a digital printing capability to the Client. The Client wasn’t happy with the...
Create an innovation strtaegy and action plan for a global manufacturing client to drive growth
Need to innovate in order to address the client challenges: o Maintain market leading position and avoid commoditisation of product in a strong competitive market o Deal with competitive threat of competitors who are closing the quality gap o How to maintain pricing levels o Build on innovative heritage (R&D process) to create process around...
Escaping from Legacy Systems
A major UK Financial Services company had undertaken an in-depth study into its legacy systems. The estate had grown significantly as a result of acquisitions and mergers and had become costly from both an operational and administrative perspective. A decision was made to outsource over 2.8m closed book policies to a third party administration system...
Implementing ‘Follow-the-Sun’ Global Service Desk
All regions within Cape operate it’s localised IT helpdesk system. It was important to ensure that we have a single system that everyone could rely on, measure the customer response and track the tickets that was logged globally. More importantly, we wanted to implement a global system (people, process and IT system) without additional cost...
