Client was an alliance of public sector organisations (a health economy) with combined turnover of over £1 billion, and with an innovation portfolio of £60million per year. They had no way of finding out whether the innovation actually did any good – and they suspected it didn’t.
STAR Stories Indi
Keeping people healthy through consistent first point of contact
People (clients, the population) were going to the wrong part of the health service. They either didn’t go until they were really sick, meaning they suffered loss of quality of life, and the only appropriate care was the most expensive (emergency admission to hospital), or they visited their GP up to 6 times per month...
Increased customer satissifaction ratings
Complaint handling times were too slow, poor allocation of complaints and lack of responsibility was impacting the overall client satisfaction ratings.
ramsac: Rebrand and Website
ramsac offer IT support and managed services, and had developed a good reputation locally for providing IT solutions. Their brand ethos was excellent, and while internally they truly lived the brand, their existing identity didn’t reflect this to their external audience. Their logo and strapline created more than 13 years ago no longer matched up...
The difficult times can lead to the most valuable relationships
Working for a US company that wanted to create more transparency in their target market, my role was to launch and create the international market, starting in the UK. (Please note: this case is somewhat anonymised to protect identities)
Remanufacturing solution design for SMART Remote Controls to deliver additional revenue opportunity
The client recognised that the increasing advanced technology being used in SMART Remote Controls for TV Set Top Boxes for the major European TV Operators was driving two key changes: 1) The SMART remote (Voice, Touch, Movement control) was becoming a critical and integral part for the customer viewing experience. 2) The embedded technology was...
Just Eat – Technology and Procurement
Challenges To build technology platform for restaurants where they could buy subsidised products e.g. pizza products To allow restaurants to purchase goods with cash, credits and a combination of both To reduce Just Eat subsidy To make a scaleable solution
DIGITAL WORKPLACE TRANSFORMATION FOR GLOBAL ENGINEERING CONSULTANCY
A leading UK-based engineering consultancy wanted far richer knowledge management and collaboration for its 12,000 engineering consultants globally. The company already used digital tools that helped foster collaboration across its skills networks, but the software platform on which these sat was ageing and no longer supported by its creator. Knowledge was scattered across petabytes of...
Technology Adoption, or, how I learned to stop worrying, and love Maslow’s Hierarchy.
A long time ago, in an office far, far, away… Sometimes, old tales can carry more than a lot of blaster explosions and driods, in this case, I’m hoping you find a useful story about effecting change by addressing various levels of basic human needs. This one takes place at the dawn of the “Office”...
Technology Restructuring
My client operates a regional office in Shanghai which they needed to expand quickly to take advantage of market opportunities across China. Due to the organisations heavy reliance on technology it was imperative that the function was developed locally and integrated into the global technology team
