The Founder / Chief Executive of a medium sized UK charity was facing significant pains that were coming from the expansion of the charity’s activities. The main issue was the upcoming relocation of the charity’s centre of operations to a new location 150 miles away, resulting in the need to build new landlord and donor...
STAR Stories Indi
Review of mission critical systems, leading to enhanced Business and IT strategies
The organisation had spun off its IT software department over a decade ago, and this IT company was now serving multiple customers in the same industry. The organisation was a corporate shareholder in the IT company and the service contract was complex. It had not been reviewed for many years, and the Chairman of the...
Making I.T. Work Again
A managed services and telecom business had been under-investing in their IT department and internal technology for many years. This had brought about a high turnover of staff and rock bottom IT performance with mission critical services being down for days with some regularity. There had been a CIO, but after they left they had...
Demonstrate a problem? Tell a story
How do you sell a vision for a fix when the organisation doesn’t realise there’s a problem?
Excited about process? You should be…
The client enjoys a market leading and deserved reputation for customer focus. It had recently created a Customer Service & Operations division to provide all back office fulfilment activity across its key product range through +/- 5000 FTE and multiple sites. Through its forming stage, it became clear that cost and processing efficiencies were needed...
Infrastructure Programme Contract Close & Programme Delivery
IT Services business (Optimity) and its client (Here East) were in dispute about a new project to provide the network infrastructure and connectivity the Olympic Park for Here East and Plexal. They could not agree the design, contracted terms and penalties for a multi million pound work programme.
Services Agreement Dispute
Managed Service Provider was in dispute with Client over poor delivery of services and at risk of contract breach and termination for a contract valued at £1M per annum.
Company Restructure
US based business with considerable debt ($9.5M), aggressive creditors and a highly valuable product with associated IP.
Benefits Management revised divisional strategy – identifying opportunities for change and development
The Data, Insights and Statistics (DI&S) division of a national public sector body underwent a substantial transformation as part of the major corporate re-structuring exercise. In the era of Big Data DI&S was seeing radical changes to the scale and types of data it collected, the ways in which that data could be processed and...
A new Shared Services business model for US investment bank
An American investment bank was looking to reduce its European cost base. I was leading several projects sponsored by the Vice President responsible for Finance, Admin & Operations (FA&O) and over the course of a few months, he and I came up with a blueprint for a new business unit which would enable them to...
