STAR Stories Indi

Digital Banking

Close Brothers are one of the UK’s leading merchant banks. They had invested significantly in technology but were unable to implant solutions that had been built as they were not fit for purpose and as a result of this their confidence in their ability to fully digitise their business and safeguard their future as the...

Skills:

Business Strategy programme director business architecture enterprise architect 3rd party delivery process Business Change Management & Communication
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Cost Allocation Project

The company had poor cost allocations which meant managers were being charged for costs because budget responsibilities hadn’t been updated.

Skills:

budgets Finance Reporting Financial Forecasting Business Strategy
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Improving customer success and service value by enhancing cross-business collaboration

A medium-size family enterprise with a leading position in their industrial sector is facing important issues in their approach to customers. The current board mainly composed by the second generation of sons and daugthers is following the traditional ‘only-product’ business management ways and methods established by the company’s founder. That view resulted in a strong...

Skills:

Service Innovation Team Leadership Collaborative Intelligence Customer Service Mgmt. Service Value Creation Key Account Management
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Changed CIO direction enabling true transformation

Given the popularity of the cloud, CIO wanted to build a business case/RFP for migrating all of the IT portfolio to the cloud. They called for a few month consulting engagement where we would do initial data collection, build business case for migration to cloud based on IT cost estimates and prepare and RFP for...

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Too Much Innovation? How to Prune an Overgrown Innovation Portfolio

A Division of a large, multinational chemical company developed an innovation portfolio that proved too large to digest. Although the projects contained the potential to more than double the division’s turnover in three to five years, there were simply too many projects and not enough resources. Expanding workloads did not work. Assigning more projects resulted...

Skills:

Behavioural Change collaboration creative problem-solving Innovation and R&D innovation management
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Transitioning From Failure to Success : Financial Services

A Global Financial Services organisation had a regulatory mandated system integration programme running for 2 years with no tangible outcomes. The programme was over budget and in danger of risking the organisation’s presence in the US market.  The operational impact resulted in part of the organisation heading for regulatory standards enforcement, presenting a significant challenge...

Skills:

Behavioural Change Business & Operational Analysis Business Optimisation Business Capability Modelling
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