Service Summary


This service focuses on accelerating success for leaders responsible for Innovation or Digital Business Transformation

  

Typical Benefits


Typically clients of this service benefit by being able to more effectively:

* Enable competitive differentiation and increasing market share
* Increase customer acquisition, satisfaction and lifetime value
* Develop more satisfied and engaged employees with increased retention and productivity
* Deliver a viable, scalable and actionable roadmap to deliver innovation and change
* Foster a human centric, transparent, agile culture whilst improving your operating model for better business agility
* Successfully deliver evidence based transformative change against financial targets in a timely manner
* Improve clarity around internal business ecosystem and alignment of objectives across silos
* Improve exec sponsorship with increased credibility, confidence and influence across the business
* Improve asset management and data quality for better insight and decision making
* Gain easier and faster access to appropriate capabilities, skills, tools and methods
  

Overview


Leadership who engage through the HiveExec Service for Innovation and Digital Business Transformation, do so to address their key challenges by being able to:

  • Find and Seamlessly Access the Best, Most Appropriate Expertise Quickly
  • Lower Spend with Partners whilst Improving Quality and Appropriateness of Delivery
  • Extend Your Influence with Peers, Partners and Your Board
  • Save Time in Decision Making and Delivering Change to the Business
  • Engage with Expertise Flexibly; Paying Only for Who You Need, Only When You Need Them
  • Validate Your Decisions and Gaining Valuable, External Support

Our ‘Executive Partners’ bring to bear the full power of our highly diverse, well connected and fully flexible network to help you and your team succeed.

 

How it works in practice

Your service will kick-off with a structured review session to understand current capabilities and levels of effectiveness. This enables you together with our support to collectively uncover and agree focus areas for quick wins in addition to agreeing a 12 month plan. The focus in on driving improvements in practices and results relating to Innovation and Digital Business Transformation across your team and your business.

This drives our tailored, rolling plan for engagement over the duration of your subscription, ensuring we’re able to deliver service in a valuable way as quickly as possible. Our regular sessions with you and your team can take the form of formal or informal meetings, facilitated group sessions or simply delivering with and for you on-site or remotely to align with your typical working practices and team culture.

In addition, your Executive Partner is available as and when you need by email, phone or video call to help with decisions, insight and to leverage the expertise from across the HiveMind Network, facilitating calls between you (or your team) and anyone within our global expert community.

Continuity and consistency of service from your Executive Partner enables our clients to realise value from HiveExec through access to;

  • A critical, non-political friend, advisor and Soundboard
  • Coaching and Mentoring for the Executive and Leadership Team
  • Practical assistance with driving team performance
  • Experts who have “been there, seen it & done it well”
  • Board and Exec Stakeholder engagement support
  • Ability to find expertise fast, through an extended network of peers across industry sectors
  • Reduced spend on contractors, (get just what you need, just when needed)
  • Executive concierge to leverage the flexible extended team of advisors and delivery experts to support your critical projects.

  

Service Delivery Experts



  

Our Requirements of You


* To ensure that the primary, named subscriber of the service is available for in-person service delivery as a minimum once per quarter year.
* To openly share relevant business, departmental and personal work challenges with your assigned Executive Partner, (in confidence).
* To ensure all support is in place and access is granted for all and any required information, processes, policies, meeting rooms and nominated resources to enable successful delivery of service.

  

Our Commitments to You


* To provide support throughout service delivery using our World Class Professionals and Subject Matter Experts.
* To provide high quality deliverables in a timely manner and in line with agreements upon engagement with you.
* To provide deep insights and genuine value-add in all possible areas throughout the engagement.
* To provide progress updates and feedback at regular intervals, agreed in advance or at the engagement 'kick off session'.
* To respect all personal and professional development of client team members throughout the engagement.

  

Deliverables


  • 1 Day per month, (on-site or remote at your preference) for use on:
    • Strategy challenge or sanity checking
    • Helping to drive focus and activity around your strategy
    • Facilitating group sessions within your organisation
    • Document reviews
    • Personal coaching / mentoring
    • Research
    • Facilitating expert calls
    • Facilitating external networking
  • Continuity of ongoing support from your Executive Partner
  • As needed telephone support with experts from across our global network
  • Priority access to delivery experts
  • Access to HiveMind events and networking

Additional or ad-hoc days for more intense support or workshops can also be added to this base subscription service where and when valuable, by your dedicated Executive Partner or any others within the HiveExec community, (to be optionally procured through the use of Network Units).

  

Available Service Engagement Models

*This service may be engaged via multiple engagement model options to provide maximum flexibility.
-> Subscription Service
A HiveMind Subscription Service enables clients to flexibly engage with HiveMind Expert(s) in line with the subscription purchased. Subscriptions typically run for 12, 24 or 36 months or can also be arranged on a rolling 6 monthly basis. Subscriptions for 6 or 12 months are billed at the commencement of service, with billing for 24 or 36 month contracts taking place on the annual anniversary of subscription commencement.

-> Network Units
Network Units enable complete flexibility around any engagement. When using Network Units, clients can swap and change delivery experts, scope and duration of engagements in a frictionless manner with very little notice, in line with the quantity of Network Units purchased. Network Units can be purchased in blocks of any size and at any time and are billed in full at point of purchase.


Focus In On: Responsible for Innovation and Digital Business Transformation

New Areas of Value:
Enabling positive behavioural change

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Effective delivery against financial targets

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More satisfied and engaged employees with increased retention and productivity

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Improved business agility and ability to rapidly respond to change and opportunity

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Case Study: Plan for success - strategy and mindset in synch
Case Study: Delivering a new technology platform for MoneySupermarket.com to help UK households save more money
Case Study: Acquired and integrated a website platform developer to increase customer satisfaction and loyalty
Case Study: Improved business agility and ability to rapidly respond to change and opportunity
Case Study: Rescuing a failing ERP Programme
Case Study: Building a Target Operating Model to incorporate a newly acquired business
Case Study: Structuring a Business Change work stream to support large scale business transformations
Case Study: Accelerating Innovation through Digital Strategy
Case Study: IT Transformation at ExCeL Convention Center
Case Study: Digital IT Strategy & Cultural Change for Wakefield District Council
Case Study: New customer value and services thanks to brand new digital capability
Case Study: Helping a global FMCG brand to innovate in the hair care and hair styling category
Case Study: Digitalisation of the Supply Chain - enabling competitive differentiation and increasing market share
Case Study: Transforming business through data.
Case Study: Dimension Data: 515% revenue growth, 579% increase in client online engagement - A Design Thinking Success Story
Case Study: Internet Solutions: Designing the technology business of tomorrow to deliver competitive differentiation and increased market share
Case Study: Benefits Management revised divisional strategy - identifying opportunities for change and development
Case Study: Realising cross-department synergies through CRM implementation
Case Study: Healthcare Takeover Success Against The Clock
Case Study: Building the capability to double a retail business in 5 years
Case Study: Escaping from Legacy Systems
Case Study: Award Winning implementation of Computer Integrated Manufacturing
Case Study: Transformation of Finance Function to deliver superior partnership to the business
Case Study: Business aligned Digital / IT Strategy for Durham University

Successful, timely delivery of evidence based transformative change

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Fostering a human centric, transparent, trustworthy and agile culture

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Increased credibility, confidence and influence across the business

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Enabling competitive differentiation and increasing market share

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Increase customer acquisition, advocacy and lifetime value

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More consistent and sustainable profitability and business growth

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Gain access to additional budget through success

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Viable, scalable and actionable roadmap to deliver innovation and change

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Direct positive impact on internal and external customer satisfaction

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Improvements around:
Inefficient or misaligned operating model and lack of business agility

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Lack of exec sponsorship and track record

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Lack of appropriate capabilities, skills, tools and methods

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Unclear business strategy and requirements

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Unclear or inefficient internal communications

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Disconnect between culture and future vision

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Misaligned goals across business and silos

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Lack of clarity around the internal business ecosystem

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Lack of clarity around market landscape

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Poor asset management

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Lack of customer insight

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Budget availability and changes due to external change drivers

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Poor data strategy resulting in siloed, incomplete and poor quality data

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Relevant Skills