Business Process Management
Service Summary
A comprehensive approach to improving and managing an organization’s processes to achieve better efficiency, effectiveness, and overall performance.
Typical Benefits
- Established transparency on process.
- Clarified communication across silos and groups.
- Reduced number of redundant processes.
- Saved time
- Reduced costs
- Implemented process governance and ownership to drive accountability.
- Refined definition of current state, desired future state, and how to get there
- Effectively manage scope creep.
- Reduce complexity and create simplicity. Standardised processes
- Identified critical areas of value and opportunities to exploit them
Overview
Overview
TJL Business Process Management expedites the process of creating process maps by utilizing best practice frameworks and establishing foundational processes with minimal interference to business operations. This is achieved through collaboration with industry-specific experts and the incorporation of best practice guidance and accelerators.
Our Process Team has expertise in a wide range of modelling standard and tools which means we can recommend tools and standards that best meets your needs and budget.
Approach
Our standard approach goes through 4 stages: Map, Optimise, Implement and Measure. We have an expedited method for low code no code implementations which takes a prototype approach by mapping, building and measuring and then iteratively performing continuous improvement.
Throughout the process we use data insight and benchmarks to deliver actionable recommendations for moving forward.
Timelines
We have a structured approach to drive us through the stages. The key message here is, for us the service is not just about providing some process map diagrams. We believe the real return on investment begins with what you can do with the processes once you have them.
Past engagements have allowed us to support clients to set context for system and user requirements, create user stories and validate impacts of EPIC deliverables on end-2-end processes. The process team has participated in the review of system integration points and validation of testing and training outputs. The process assets have been used to view data sources for analytics and migration and support business readiness and change management functions.
Typical timelines range anywhere from 2 to 6 weeks to create a standardised process baseline however this is dependent on agreed scope of deliverables and also on the agreed implementation scope.
Our Requirements of You
Ensuring an executive sponsor from your organisation is allocated to the engagement, communicates the rationale behind it and signs off any ‘Terms of Reference’. * Assisting in all possible ways to ensure that a contract, (and confidentiality agreement where necessary) is in place, in advance of any work commencing. * Ensuring all support is in place and access is granted for all and any required data, processes, policies, meeting rooms and nominated resources to enable successful delivery of the engagement. * Ensuring sponsor availability within the agreed timeline, to resolve any significant issues that may impact the timely completion of the engagement, if not resolved in a timely manner.
Our Commitments to You
Provide support throughout service delivery using our World Class Professionals and Subject Matter Experts * Provide high quality deliverables in a timely manner and in line with agreements upon engagement with the client [Any changes to this will be mutually agreed in writing, in advance, between all involved parties] * Provide deep insights and genuine value-add in all possible areas throughout the engagement * Provide progress updates and feedback at regular intervals, agreed in advance or at the engagement ‘kick off session’ * Respect all personal and professional development of client team members throughout the engagement
Deliverables
- Standardized process library with BPMN and/or UPN compliant process diagrams
- Tool selection and set up
- Establish Governance – process ownership to drive accountability
- Process maintenance approach and support
- Process optimization opportunities and recommendations
- Process management mentoring and resource hiring support
- Process capability maturity assessments & quality assurance reviews
- Process implementation Support
- Process insights –set up of dashboards to facilitate continuous improvement
Available Service Engagement Model
Project Based Engagement
Project based engagements operate on the basis of agreeing work and any outcomes or milestones for delivery in advance of commencement of any engagement in a ‘Statement of Work’. Prices are fixed for the agreed deliverables and should changes be required, these may incur changes to delivery costs. Payment for Project Based Engagements are agreed on a case-by-case basis, giving consideration to risk, contract value, client payment history, relationship longevity and duration.
Focus In On: Responsible for Digital Business Transformation
New Areas of Value:
Enabling collaboration beyond the boundaries of an enterprise
Gain access to additional budget through success
Effective delivery against financial targets
Improved business agility and ability to rapidly respond to change and opportunity
Digital transformation that drives, moves and resets the organisation’s vision
Direct positive impact on internal and external customer satisfaction
Increased credibility, confidence and influence across the business
More consistent and sustainable profitability and business growth
Driving a culture of innovation for easier and faster adoption of future digital trends
Creating a culture of involvement, empowerment and connection to the business
More satisfied and engaged employees with increased retention and productivity
Successful, timely delivery of evidence-based digital transformational outcomes; beyond digitisation
Improvements around:
Lack of availability of the right people at the right time across both business and technology areas
Lack of agreement of transformation governance and stakeholder understanding leading to a fragmented approach
Lack of process and technical integration strategy making the overall solution less efficient
Poor data strategy resulting in siloed, incomplete and poor quality data
Lack of transformation, change and agility mindset in leadership
Unclear and siloed business strategy leading to misaligned goals across the organisation that conflict with transformation
Lack of exec sponsorship and ownership
Budget availability affected by external change drivers and uncertain resource estimates
Leaders mandating a change management and implementation approach that’s not appropriate to the organisation
Lack of clarity around existing operating model, internal business ecosystem or cross-functional teams
Lack of sufficient customer and market insight to inform digital transformation
Conflict between perception and reality of digital skills, tools, methods and talent required and available
Cynicism, lack of buy-in and resistance to change
The IT function is not aligned to the digital business strategy and vision
