A major UK Financial Services company had undertaken an in-depth study into its legacy systems. The estate had grown significantly as a result of acquisitions and mergers and had become costly from both an operational and administrative perspective. A decision was made to outsource over 2.8m closed book policies to a third party administration system...
Transformation of Finance Function to deliver superior partnership to the business
* The Finance function was behind the curve in the adoption of Technology and Processes * There was NO standardisation and each unit followed its own processes * There were 100’s of Excel Sheets while SAP ERP was used only as a voucher entry system * Finance Costs were high * No meaningful business partnering...
M&S customers can shop better online
In 2013 M&S introduced a new 3-tier navigation menu, which caused confusion among their customers. Follow-up user testing and customer surveys showed that the navigation did not work well.
Business Process Transformation for a Commercial Bank
The bank had a silo-based operational model which impeded process efficiency, transparency and compliance. The COO was keen to explore and then implement tools which would enhance the end to end management of key operational processes, enhancing teamwork and collaboration and reducing cost and risk. Once the assignment got underway, many of the CXO team...
The Transition From Help Desk to Colleague Care
Whilst IT services at Northern Gas Networks (NGN) were by no means universally bad, there was a clear opportunity to improve service experiences and provide better value to the business. Two outsourced suppliers were providing three different IT service desks to an organisation of fewer than 1,500 people, all with different service scope, processes, standards...
Pivoting from projects to outcomes-based models for funding – Sainsbury’s Retail
Sainsbury’s needed a better way to focus their portfolio of annual spend, maximising the opportunity to deliver growth on their investments.
A working Oracle Retail test environment delivered on AWS for < 10% of cost and available in 33% of the time quoted by the software vendor.
The client, a duty free retailer with locations throughout North and Latin America, had been using an older version of Oracle Retail on premise for a number of years. They are already using AWS as chosen cloud provider for other areas of the business. They wanted to have a sandbox of the latest v16 to...
DEVELOPMENT OF MARKET EXPANSION
An engineering-based company, which supplied engineering solutions into B2B sectors. Sales revenue from the international market was declining, and the company had an ambitious growth plan, however no clear vision/idea as to where this growth was going to be achieved from. Rakesh Shah (RVR Management) was recruited to develop a detailed plan and to identify...
From IT Director to Group CTO through Enterprise Architecture
The sponsoring client was an IT director, newly anointed as the innovation director in a rapidly-growing SME – in fact, the next growth spurt is liable to make them a ‘large’ enterprise. The company had recently embarked on large-scale technology transformation, including replacing their core application and underlying infrastructure. Now that the big and obvious...
Developing KPI dashboards saved time for charity to monitor social media performance.
The ‘yesHEis’ app is operated by global charity Christian Vision (CV) to help Christians share their faith online. With 3 million users worldwide, its operation by CV teams and partners is supported by a substantial technology infrastructure and sophisticated use of social media and Customer Relationship Management platforms.
