Internet Solutions required a smart client management portal that would enable customers to self-manage their IT infrastructure (Cloud, Connectivity and Security solutions) and assess the health of their IT business. The organisation was managing their customer relationships via the diverse suite of services that caused a disconnected, siloed experience and resulted in low client engagement...
Thailand Market Growth Initiative – Increasing Supply Chain Security and Competitiveness
A leading Thai Metalworking coolants manufacturer and supplier of Motorcycle oils and Brake fluids was looking to expand market share and wanted to explore alternative supply chains for raw materials, to increase supply security and ensure competitive pricing. The fragmented supply market and the dominance of local OEM distributors made it difficult for the company...
Transforming Customer Experience
NHBC needed to make a step change in how its customers and policyholders interacted with business units. The Customer Experience had become clunky and inefficient. The Firm also needed to reduce Operating Cost.
Secure Remote Access to Sensitive Resources
How can remote access to sensitive Defence Networks over public network be protected against intrusion.
Lessons in building a Secure Infrastructure
Airwave was established in 2000 by BT with a contract to provide secure wireless communications for the UK Police and other Blue Light Services. This involved setting up a network of masts to host the access to this secure communications network and a team of distributed engineers were employed in install and test the infrastructure.
How one type of Threat determines the complexity of the Solution
Dover Harbour Board wanted to secure physical access to the internal section of the Port that housed Police, Customs, Ferry Operators and Port employees. Access was required 24/7 by accredited cars and pedestrians.
Finance Transformation including Shared Services
A major international banking group was embarked on a move to global product management, and this would take precedence over the traditional structure of managing by geographic legal entity. This brought real pressure on the finance teams, which were wholly aligned to the legal entity structure and were already under stress from operational tasks. Addressing...
Mentoring of Chief Executive
The Founder / Chief Executive of a medium sized UK charity was facing significant pains that were coming from the expansion of the charity’s activities. The main issue was the upcoming relocation of the charity’s centre of operations to a new location 150 miles away, resulting in the need to build new landlord and donor...
Making I.T. Work Again
A managed services and telecom business had been under-investing in their IT department and internal technology for many years. This had brought about a high turnover of staff and rock bottom IT performance with mission critical services being down for days with some regularity. There had been a CIO, but after they left they had...
Demonstrate a problem? Tell a story
How do you sell a vision for a fix when the organisation doesn’t realise there’s a problem?
