CIO needed to demonstrate to this FTSE 30 board the power of data to enable change and drive efficiency and business productivity. Data and enable change and improve business efficiency and productivity security were central to the IT Strategy, from here all other IT objectives would be driven as the focussed on using data to...
How to convert a drifting programme into an internal disruptor
A strategic programme on the verge of failure needed board sponsorship, a compelling business case and a Lean/Agile approach to delivery. The programme had been running for three years, led at first by internal management, then consecutively by three large consultancy firms. With €12m of investment sunk the programme had yet to deliver any outputs.
Want to achieve huge cost savings ? Put the board in command of investment.
A €100mn per annum change portfolio lacked strategic focus and clear accountability. The COO of this leading global insurer had identified that accountability, priority and decision making was sub-optimal and required a radical intervention.
Enabling Customer Success through an enhanced Business Relationships Program with Service Partners
Faced with significant problems and low levels on customer satisfaction from the activities carried out by its network of service partners, the subsidiary of a multinational IT company had to profoundly rethink about how to build better relationships and create mutual benefits with them to support and grow the overall business. There were some internal...
Improving Visibility on Contract Performance and Delivery
The company entered into a multi-year contract with one of the Tier I suppliers for providing specific HR services across geographies. The supplier transitioned the services and in 4 months moved to a routine delivery. While the supplier was delivering these services, parts of the HR function and the business were not happy with the...
Implementation of a new Target Operating Model
My client was part of a tier 1 European banking group offering a full range of Corporate Banking products in the UK. The bank’s objective was to transform the Target Operating Model (TOM), and the underlying IT platforms, for all its very extensive catalogue of products. The bank had hired a big four consultancy to...
Internet Solutions: Designing the technology business of tomorrow to deliver competitive differentiation and increased market share
Internet Solutions required a smart client management portal that would enable customers to self-manage their IT infrastructure (Cloud, Connectivity and Security solutions) and assess the health of their IT business. The organisation was managing their customer relationships via the diverse suite of services that caused a disconnected, siloed experience and resulted in low client engagement...
Thailand Market Growth Initiative – Increasing Supply Chain Security and Competitiveness
A leading Thai Metalworking coolants manufacturer and supplier of Motorcycle oils and Brake fluids was looking to expand market share and wanted to explore alternative supply chains for raw materials, to increase supply security and ensure competitive pricing. The fragmented supply market and the dominance of local OEM distributors made it difficult for the company...
Transforming Customer Experience
NHBC needed to make a step change in how its customers and policyholders interacted with business units. The Customer Experience had become clunky and inefficient. The Firm also needed to reduce Operating Cost.
Secure Remote Access to Sensitive Resources
How can remote access to sensitive Defence Networks over public network be protected against intrusion.
