Kolkata edition the flagship edition of The Asian Age in troubled waters in transit from One franchisee to another. The Asian Age created history in India for one of the fastest growth by a newspaper. One of the key reason for its rapid spread and growth was its franchisee module. An unheard of concept in...
Customer Centricity and Quality Standards in Contact Centre Operations
A global leader in electrical heating and ventilation solutions was transforming its contact centre operations to provide a consistently high standard of contact handling matched to customer and business needs. As part of this transformation, it remapped its customer journeys and implemented a contact centre quality assurance system.
Real time payments platform due diligence and build
Two engagements, the second a follow on: Exec committee needed to know what it would take to scale their current critical payments software from 3 to 14 countries. The current thinking was to create 14 teams. Determine the gap between the current system and the New Payments Architecture. Build a cloud native platform using technologies,...
Advisor – Technology, Innovation and Local Content
SABIC, Riyadh, Saudi Arabia Reporting to the VP for the Local Content and Business Development Unit at the centre of SABIC’s drive to initiate, develop and embed the company’s Local Content strategy, both upstream and downstream, in full alignment with the Kingdom of Saudi Arabia’s Vision 2030 Spanning both internal and external stakeholders, providing...
Tech Co-Founder for B2B SaaS & Services business
A former colleague identified that there was an opportunity for a business offering B2B SaaS and associated services within the Supply Chain space, so three of us decided to found a company to address this opportunity.
Professionalising and scaling tech teams in early stage businesses
This story applies to three organisations, all relatively early stage tech businesses (revenues up to about £3-£4m). In both cases the CEO had determined that in order to scale the businesses they need to professionalise and scale their tech teams. In general morale was relatively low, projects were not being delivered, priorities were not fully...
Creation of new SaaS product from idea to revenue generation
The business’s existing SaaS suite was not able to handle a particular type of use case well. This meant that revenue opportunities were being missed. The challenge was to find a way to create a new product that would enable the business to monetise this use case.
Sales-marketing B2B operational and maintenance group transformation
The group operating in the O&G subsea service across UK, Norway and Singapore, showed a dangerous lack of coordination between HQ and subsidiaries in managing leads and Bids participation, often with the same existing or new clients as a group but with diverse legal entities. The same machinery and tools used across the group presented...
Delivery of a Master Data Management (MDM) solution for an international Asset Management company
A leading international Asset Management company with offices across 32 geographic locations accumulated several “master data” sources independently maintained by different business domains. This resulted in a large overhead on maintenance either manually or through multiple development teams. Any changes to the data in these “master data” sources required 48 hours to make, review, amend...
Supply Chain Flow Optimisation with Multi-channel Distribution Strategy
Operation Director and Managing directors of Business Units needed to improve demand planning, stock allocation, and supply chain efficiencies across the business. Initially, the client legacy operating model was focused on manufacturing in the far east with distribution model to bring products to markets via kiosks and retailers in different countries in Europe and the...
