A Large German based FMCG company were struggling with operating performance at one of their flagship sites in Munich. The company were experiencing poor operational efficiencies and reliability impacting cost and service delivery. They needed someone with experience in the implementation of lean continuous improvement methodologies to assist them to turn the performance of the...
Enhancing cancellation journey at a media company to reduce churn and wasted investment
NOW TV needed to improve its cancellation journey to reduce customer churn and reduce unnecessary retention investment.
EE Post-Merger Integration
The merger of Orange/T-Mobile created a new leading network with major synergy potential.
Implementing strategy in a newly merged organisation
EE required a coherent implementation plan following their formation.
Leading the restructuring of Sky Sports channels
Sky were planning a major restructuring of their Sports product.
Improving network performance to reduce churn at a telco
EE were experiencing network performance issues during integration which were increasing churn.
Turning around an underperforming PMO team
SHL’s Digital PMO team were being set up to fail; under-resourced, low on motivation and with ill-defined roles that were not appreciated by the wider organisation.
Transitioning to Lean & Agile delivery in a global tech company
SHL’s product delivery approach was unable to support its new digital transformation strategy.
Transitioning a global SaaS company to Agile ways of working
SHL’s software delivery capability was not fit for purpose for a global, digitally led organisation.
Business Development and Revenue Growth in Aftermarkets
A well-known manufacturer of household appliances wanted to increase its sales of insurance to protect customers against the cost of breakdown or accidental damage. In so doing, it planned to increase its aftermarket revenues and better leverage its investment in its-house repair network.