HiveRank (721)

Sue Duris

Associate HiveMind Expert

Mantra

Gratitude is the open door to abundance.

In a nutshell

Develops customer experience and customer success strategies for B2B, SaaS, telecom, and high-tech startup and mid-market organizations.

Availability

Partly Available Immediately

Location

London, United Kingdom

Languages

English

Skills

customer experience

CX

customer experience strategy

digital transformation

employee engagement

service design

experience design

Marketing Strategy

Digital Marketing

Marketing

Customer Service Management

CXO Advisory

Nominated by

user image Gerry Brown

HM Expert since

Friday June 30, 2017

About

Accelerated Delivery, Digital Transformation, Experiential Design, People, Place & Performance, Integrated Marketing, Application Delivery, CxO Advisory, Commercial & Contract Support, Sourcing Management

Current role details

-CX Design and Delivery for B2B organizations

-VoC Program Development and execution

-Business Plan and Marketing strategy development

-Customer Insights, Analytics and Metrics

-Help companies become customer-centric through helping them develop and execute on their digital transformation strategy to inform omnichannel

-Lead customer journey mapping sessions, development and delivery

-Create Win Loss Analysis strategies

-Loyalty and Advocacy program development and delivery

-Employee Engagement programs

-Customer Success Strategy for SaaS and other companies who utilize recurring revenue model