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Principal Job Title
Co-Founder and Operations Director of Ternion Services Ltd.
1 Line Summary
Steve specialises in technology deployment through strategic, program and organisational management.
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HiveRank: Affiliate (131)
United Kingdom
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Member since: 11-12-2018
My Background Details
Steve has over 27 years’ technology industry experience in engineering and program/change management, leading cross-funtional teams of up to 250+ people as part of large-scale deployment projects across the world.
Steve is currently Co-Founder of Ternion Services Limited, a technology deployment consultancy and services company serving clients across the globe. Prior to this Steve spent 14 years in the Pay-TV industry working for NDS and Cisco as a Program Director managing multinational broadcast deployment programs across Europe, USA and Canada.
Before his time in the Pay-TV industry, Steve spent 13 years working in the System on Chip (SoC) industry, first as an ASIC design engineer then onto applications management leading application teams in Europe and USA supporting large silicon design projects for Texas Instruments, Toshiba Europe and Toshiba Americas.
Current Role Details
Steve is Co-Founder of Ternion Services Limited, A UK based technology deployment consultancy and services company. Ternion services forms partnerships with clients, helping define their product/service deployment strategy, organisational change management, execute product integration, provide operational training and ongoing customer support.
Since Ternion Services conception in 2017 we have engaged in Telecoms, Pay-Tv and eCommerce deployments with our customers across the US, Europe, Dubai and Australia and are continuing to grow both our client and end-market base.

Our client is a US based company that has developed and deployed their AI autonomous operations platform that enables Service Providers and Telco’s to progressively transform their businesses to fully autonomous, closed-loop operations.

Their platform is deployed at several top-tier CSPs in the US/APAC, automating network, video, telephony, wireless, and enterprise services today with further growth opportunities identified in the EMEA theatre.

Due to significant growth in customer engagements, Ternion has been engaged to develop an extensive customer and partner training framework encompassing all aspects of Architecture, Design, Implementation and Operations to best utilise our clients platform.

Ternion is working to create a framework to:

* Formalise training matrix for each discipline
* Define the skill levels Foundation, Associate, Professional, Enterprise and Operations
* Expand in specialised areas as training evolves based on customer utilisation
* Create required written Collateral, Class based Learning, Practical Use Cases and examples
* Create formal exam and certification processes for all levels

Ternion will also be engaged to provide global training expertise.
OUTSOURCED SERVICES - Case Study: 2 of 5.

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Our client provides an end-to-end solutions in the fraud digital identity intelligence and trust decisioning space within the Finance and e-Commerce markets.

Their business was growing at pace but were facing challenges in pre-sales scope control and program management and were looking to outsource these functions to their partner network.

Our client needed to regain control of a pre-sales engagement with a Tier 1 customer and subsequently deploy their solution with an agreed scope in terms of fraud prevention use cases.

Ternion provided the program management and governance expertise to drive a complex set of deliverables for a prestigious Middle East based Airline’s e-Commerce platform against very demanding time constraints.

Ternion is looking to provide further program management and governance expertise on our clients behalf - initially with further e-Commerce engagements in EMEA with a view to expanding this to incorporate Financial Services engagement’s.

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Established PayTV vendor with over a decade of deploying middleware product solutions.

Facing a more competitive market (in-house development, introduction of Android TV, erosion of product royalties) with the introduction and customer environments requiring much shorter product development cycle times, our client felt that it needed to review it’s R&D and Delivery operations.

Ternion was engaged to assess their R&D team and to look at structure and ways to make it more effective and efficient.

During the initial Discovery phase of our assignment we observed that whilst R&D and Delivery could be more impactful, having a clear company vision and strategy that would drive a market engagement model was needed.

Advised & mentored the client Exec Team in terms of:

* Creating a vision & strategy that supported legacy products/customer needs and articulated it’s future transformation to a solutions and services led organisation
* Investment in people, solutions & services
* Driving the cross-company organisational changes required to execute the new vision and strategy
* Executing the required changes in 8 weeks

Client launched their new branding and customer messaging, evolving their company culture, driven by their new vision and strategy in terms of work, values & behaviours, organization & structure and investment in their people and skills

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Our client is a company with a unique, next generation model based autonomous operations framework emerging from a period of stealth development to start deploying their product into key strategic customers.

The company had a lack of deployment and project management experience required to work with large customers and required external support to ensure that an initial Proof of Concept (POC) was deployed and evangelised successfully.

Ternion was engaged to act as an on-site extension of our client’s team with the objective of project managing the successful deployment of the POC into the end environment and performing an executive demonstration of the products capabilities.

Ternion supplied project management recourses who were able to pick up the technology details from the client and then represented the client on-site. During a 5 week On-Site period the Ternion PM managed both the end customer and client teams in:

* Defining the POC end-environment requirements
* Deployment of the Autonomous Operations framework into the POC environment
* Definition and management the POC use case modelling within the framework
* End-User stakeholder management and evangelism of the new technology
* Set-up and presentation of POC demo to end-customer executives

The POC was delivered on-time and based on the demonstration our clients product was subsequently commissioned and deployed in a major telecommunications operator.

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Our client has a model based autonomous operations framework deployed in a major telecommunications operator.

To maximise the benefit of the framework to this organisation a complete autonomous operational service workflow and governance framework was required to manage a consistent and reliable ‘Design Factory’ for generating enterprise wide product services.

Ternion was engaged to help define with our client and their partner the Service Design factory workflow, governance and the transformation strategy to implement this new paradigm of working as a proposal to our clients end-customer.

Working with our client and their partner Ternion provided consultation and specialised resources to drive the definition of the Design Factory workflow and governance and transformation strategy. Specifically outlining:

* Challenges and benefits of the transformation
* Stakeholder buy-in strategy evangelising the benefits, policy and control to minimise resistance to change
* Key goals/KPI’s of the Design Factory workflow
* A structured, yet agile workflow that can be applied across multiple divisions within the end-customer
* Roles and responsibilities throughout the service definition, implementation and deployment phases of the factory.

The end-customer accepted the proposal which resulted in a multi-million dollar program of work. Ternion was engaged to help set-up the factory on-site at the end-customer and the program continues to grow.

Steve Miller

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active 2 weeks, 6 days ago