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In a nutshell

Digital Transformation | Program Management | Customer Experience | People & Culture | Agile Leadership | Innovation Management | Strategy & Consulting | Mentor


Partly Available Immediately


New Delhi | Gurgaon, India


  • English

Top 5 Strengths

  • Natural Leader
  • Persuasive
  • Great Communicator
  • Outcome Focused
  • Motivational



Interviewed By


HM Expert Since

Wednesday September 12, 2018

About Sheetal

Sheetal is currently working as an Independent Consultant in Gurgaon, India in delivering bespoke customer experience & digital transformation strategy consulting to diverse enterprise clients. He is also mentoring startups in defining business strategy, product UI/UX design & customer experience. He is the India Ambassador for Hedera Hashgraph (Blockchain startup) & also a Mentor of Change under Atal Innovation Mission programme by Niti Aayog, Government of India.

He was previously working as Change & Transformation Manager at Webhelp UK, where he led digital transformation & process improvement projects for Fortune 500 clients & internal organization. He possesses a vast experience of working with globally diverse enterprise clients & cross cultural teams based in US, UK, EMEA & APAC. His core skills are program management, digital transformation, customer experience, culture change management, strategy consulting & advisory.

He had been associated with his family business of F&B product manufacturing and had also raised an IT startup in education technology as a partner in the past. He had also worked in various industries like BPO/ITES, E-Commerce, Software, FMCG, Retail, Telecom & Manufacturing. He has led similar roles in the past with world renowned companies including Orange Business Services, HCL Technologies Limited & KLG Systel.

He likes researching on new innovations, meeting people from diverse geographies, visiting human library & playing basketball/chess. In his personal time, he is also practices being a life coach.

Current Role Details

- Delivering digital transformation & customer experience consulting to Fortune 500 clients as Gerson Lehman Group Council Member.
- Mentoring startups at MIT & other geographies in overall growth with primary focus on product design, strategy & CX.
- India ambassador for Hedera Hashgraph
- Mentor of Change at Atal Innovation Mission at Niti Aayog, Govt. of India

Roles & Results

SHOP DIRECT, UK - Transformation Program Manager

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Delivery and Achievements
Digitally transformed customer shopping journey experience across all 4 brands by mapping overall customer journey and improving business/operational processes across UK, SA & India geography. Achieved significant growth in product sales, NPS & revenue.

WEBHELP, UK - Change & Transformation Manager

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Delivery and Achievements
Conceptualized & delivered employee journey programme by transforming the overall candidate journey experience with the help of People Analytics. The program was successfully implemented across UK, SA & India geography. Successfully managed to reduce 7% attrition across the organization in operations.


Industry Experience

  • Technology
  • Telecommunications
  • Manufacturing

Regional Experience

  • Asia
  • Africa
  • North America
  • Europe
  • South America


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Sheetal Bansal

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