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Principal Job Title
Independent Consultant
1 Line Summary
Digital Transformation | Program Management | Customer Experience | People & Culture | Agile Leadership | Innovation Management | Strategy & Consulting | Mentor
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Ratings

HiveRank: Associate (316)
Country
India
Closest Town / City
New Delhi | Gurgaon
Self Nominated & Interviewed by

Member since: 12-09-2018
My Background Details
Sheetal is currently working as an Independent Consultant in Gurgaon, India in delivering bespoke customer experience & digital transformation strategy consulting to diverse enterprise clients. He is also mentoring startups in defining business strategy, product UI/UX design & customer experience. He is the India Ambassador for Hedera Hashgraph (Blockchain startup) & also a Mentor of Change under Atal Innovation Mission programme by Niti Aayog, Government of India.

He was previously working as Change & Transformation Manager at Webhelp UK, where he led digital transformation & process improvement projects for Fortune 500 clients & internal organization. He possesses a vast experience of working with globally diverse enterprise clients & cross cultural teams based in US, UK, EMEA & APAC. His core skills are program management, digital transformation, customer experience, culture change management, strategy consulting & advisory.

He had been associated with his family business of F&B product manufacturing and had also raised an IT startup in education technology as a partner in the past. He had also worked in various industries like BPO/ITES, E-Commerce, Software, FMCG, Retail, Telecom & Manufacturing. He has led similar roles in the past with world renowned companies including Orange Business Services, HCL Technologies Limited & KLG Systel.

He likes researching on new innovations, meeting people from diverse geographies, visiting human library & playing basketball/chess. In his personal time, he is also practices being a life coach.
Current Role Details
- Delivering digital transformation & customer experience consulting to Fortune 500 clients as Gerson Lehman Group Council Member.
- Mentoring startups at MIT & other geographies in overall growth with primary focus on product design, strategy & CX.
- India ambassador for Hedera Hashgraph
- Mentor of Change at Atal Innovation Mission at Niti Aayog, Govt. of India
DELIVERY ROLE HISTORY
SHOP DIRECT, UK - Transformation Program Manager

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Delivery and Achievements
Digitally transformed customer shopping journey experience across all 4 brands by mapping overall customer journey and improving business/operational processes across UK, SA & India geography. Achieved significant growth in product sales, NPS & revenue.
WEBHELP, UK - Change & Transformation Manager

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Delivery and Achievements
Conceptualized & delivered employee journey programme by transforming the overall candidate journey experience with the help of People Analytics. The program was successfully implemented across UK, SA & India geography. Successfully managed to reduce 7% attrition across the organization in operations.



Sheetal Bansal

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@sheetal_bansal

active 8 hours, 51 minutes ago