HiveRank (280)

Satnam Bharj

Affiliate HiveMind Expert

Mantra

Design for consumers of services

Tech change = culture change!

In a nutshell

I build relationships to connect the dots between IT teams and the customer(s) or wider business. Continuous improvement is the goal!

Availability

Partly Available Immediately

Languages

English

Skills

ITIL

IT Service Management & Design

Continuous Improvement

Business Change Management & Communication

Office 365

Technical Consultancy

Nominated by

user image Jennifer Baidoo

HM Expert since

Saturday October 24, 2020

About

I love helping people get the best out of technology. What motivates me is helping my customers to increase their productivity and ultimately improve the quality of services they deliver to their customers. Customer experience is really important to me! Another motivator for me is efficiency. That means I’ll be on the lookout for opportunities to make services more cost effective.

I’ve worked in both the public sector and private sector, primarily in IT Service Management and Consulting capacities. I enjoy and thrive in roles where there is direct customer interaction.

Day to day, I’m a data driven kind of guy. I will generally be looking for evidence to inform decisions and will actively look to capture and manage risks. I’m a great believer in working in the open and sharing knowledge. I aspire to create this open culture in the teams that I manage and seek to influence other teams and departments to do the same. I’ll generally also be found asking the “How?” and “Why?” questions!

Industry Experience

Government and Public Services

Technology

Power and Utilities

regional Experience

Europe