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Mantra

Systems Activist || Understand why things are || Make a difference || Learn while doing it
  

In a nutshell

Help Organisations get their Operating Model Fit For Purpose
Address x-functional issues
Align People, Process & Purpose
Positive Change
  

Availability

Partly Available Immediately
  

Location

Bradford | Leeds, United Kingdom
  

Top 5 Strengths

  • Positively Disruptive
  • Hard Working
  • Persuasive
  • Great Communicator
  • Natural Leader
  

Skills

  

Interviewed By


  

HM Expert Since

Thursday October 04, 2018
  

About Paul

I help senior teams solve complex, x-functional or x-organisational issues using systems concepts and ideas. I then help them to get their ambitious change programmes moving.

I do this by helping clients to:
- explore the situation & its wider context
- think about how the different elements of people, process & purpose interact with each other (systems thinking)
- appreciate different perspectives.

I have:
- a detailed understanding of Reverse Logistics, Supply Chain, Procurement, & all kinds of Service Operations
- had senior roles in telecommunications, IT, Sales, 3PL, Professional Services and Finance organisations
- worked with multi-cultural teams in the implementation of change, often in challenging situations such as post-merger integrations.
  

Current Role Details

Management Consultant
  

Paul's Valuable Contributions

(Case Studies)

OPTIMISING PROCUREMENT'S TARGET OPERATING MODEL (Reveal More  OR   View Full Page)


Situation
Following the announcement of a proposed merger of 2 major mobile network operators in Germany, a Post-Merger Integration team was formed. The challenges faced were:

- Fundamental differences in the way that products were purchased
- Teams & strategy needed to be integrated & an approach aligned with corporate goals
- A desire to realise savings balanced with concerns over the impact on the teams, sales & commercial relationships
- Cultural differences & a highly politicised environment


Task
To work with each of the Supply Chain teams to develop a post-merger integration plan that delivered incremental value:

- To ensure operational stability
- To facilitate the teams in the integration process & discussions
- To help define a Target Operating Model that was desire-able & feasible

Action
- Worked with the various teams to analyse their buying processes and the cost prices negotiated
- Developed simple models to illustrate the buying systems & facilitated discussions that uncovered their underlying assumptions & beliefs
- Co-created design principles that integrated the best aspects of each system to develop a hybrid approach
- Developed an implementation plan to deliver the new Operating Model

Results
A hybrid approach was developed along with an integration plan that satisfied all stakeholders and ensured that combined capabilities were utilised in a way that delivered better value in purchasing. Key results included:

- Optimisation of Procurement's Target Operating Model (best aspects of both combined)
- Introduced innovative capabilities to improve competitive advantage
- Maintained the reputation, relationships, & confidence with the business
- Aligned business requirements with budget & cost-saving expectations
- Global objectives achieved / local flexibility retained



DEVELOPING A SOURCING STRATEGY FOR REVERSE LOGISTICS TO IMPROVE RELATIONSHIPS, COMMERCIAL PERFORMANCE AND SERVICE LEVELS (Reveal More  OR   View Full Page)


Situation
A Supply Chain faced a number of issues with its Reverse Logistics including:

- Poor relationships with its suppliers

- Poor financial performance

- Poor relationships with Sales and Service

- A large number of complaints related to the repair services provided

- Service levels below its key competitors

Task
- Improve commercial awareness across the business of Reverse Logistics (returns and repairs)

- Identify cost and quality improvements through the development, and the delivery of a new sourcing strategy

- Find and engage with new suppliers

- Manage the progamme of change with internal functions and suppliers

Action
Used a combination of systems concepts and ideas to help internal stakeholders better understand the world of Reverse Logistics (Returns and Repairs) and used systems thinking methods to identify desirable and feasible changes, design and implement a new operating model. Specifically:

- Reviewed current market and industry dynamics

- Stabilised the existing operation and supplier relationships

- Renegotiated contracts

- Developed a new sourcing strategy based on a multi-sourcing approach

- Redesigned services (repair, return, refurbishment, recycle and disposal)

- Introduced new suppliers

- Transitioned the operation to the new operating model

Results
The programme delivered:-

- Improved relationships with suppliers

- Cost savings through renegotiated contracts and a x-functional focus on returns and repairs avoidance

- Reduced risk of exposure to a limited supplier base

- Better alignment between the Business Strategy, Operations, and Suppliers



  

Roles & Results

FINANCIAL SERVICES - Consultant

(Show / Hide Details)

Requirements / Actions
Support newly appointed COO in engaging with the senior leadership team to: Define a new Target Operating model / Establish a cultural change programme
Delivery and Achievements
Collaborative approach resulted in: An optimised Target Operating Model implemented / Cost savings realised / A new positive identify


NURSING SERVICE FOR NHS SERVICE PROVIDER - Consultant

(Show / Hide Details)

Requirements / Actions
Diagnose issues preventing the effective capacity management / Develop a new Target Operating Model for service delivery / Shape and initiate the Change Programme
Delivery and Achievements
Developed a Capacity Planning Tool / Implemented changes to service delivery (including new contact centre capability) / Optimised Target Operating Model to support future growth


TELEFONICA - Head of Reverse Logistics

(Show / Hide Details)

Requirements / Actions
Design and implement a Change Programme across commercial, operations, sales and service functions (including outsourced services)
Delivery and Achievements
Reduced total costs by 15% / Improved customer service / Policy, process & IT changes made / New governance model implemented


  

Services Paul Manages

SUPPLY CHAIN ORGANISATION OPTIMISATION
(Show Summary
  OR   View Full Page)

Service Summary: Review and Redesign the E2E Supply Chain Operating Model From Procurement to Supplier Management



  

Services Paul Delivers

CATEGORY AND CONTRACT OPTIMISATION AND ORGANISATIONAL REVIEW
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Service Summary: In depth review of the Spend Categories, Contracts and Organisation against worldclass benchmarks to provide recommendations to optimise, align end to end and deliver greater value to the business



HIVEEXEC FOR EFFECTIVE SOURCING STRATEGY & DELIVERY
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Service Summary: For anyone responsible for sourcing at a strategic level, this on-demand service focuses on providing customised, flexible access to procurement expertise for continuous improvement of an organisations procurement capability.



SUPPLY CHAIN ORGANISATION OPTIMISATION
(Show Summary
  OR   View Full Page)

Service Summary: Review and Redesign the E2E Supply Chain Operating Model From Procurement to Supplier Management



SCALING CUSTOMER SUCESS IN YOUR ORGANIZATION THROUGH HIGHLY ENHANCED SERVICE PARTNERS OPERATIONS
(Show Summary
  OR   View Full Page)

Service Summary: Define and establish strategy and organizational basis to ensure a consistent end-to-end customer service experience and value delivered by your external partners network.



  

Articles




Paul Kelly

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