Skip to toolbar
  

Mantra

Be a Systems Activist - understand why things are - make a difference - learn while doing it
  

In a nutshell

Solving complex organisational issues and changing for the better
  

Availability

Partly Available Immediately
  

Location

Bradford | Leeds, United Kingdom
  

Top 5 Strengths

  • Positively Disruptive
  • Hard Working
  • Persuasive
  • Great Communicator
  • Natural Leader
  

Skills

  

Interviewed By


  

HM Expert Since

Thursday October 04, 2018
  

About Paul

I help senior teams solve complex, x-functional or x-organisational issues & help them to get their ambitious change programmes moving.

I do this by helping clients to:
- explore the situation & its wider context
- think about how the different elements of people, process & purpose interact with each other
- encourage different perspectives.

I have:
- a detailed understanding of Reverse Logistics, Supply Chain, Procurement, & all kinds of Service Operations
- had senior roles in telecommunications, IT, Sales, 3PL, Professional Services and Finance organisations
- worked with multi-cultural teams in the implementation of change, often in challenging situations such as post-merger integrations.
  

Current Role Details

Management Consultant
  

Paul's Valuable Contributions

(Case Studies)

OPTIMISING PROCUREMENT'S TARGET OPERATING MODEL (Reveal More  OR   View Full Page)


Situation
Following the announcement of a proposed merger of 2 major mobile network operators in Germany, a Post-Merger Integration team was formed. The challenges faced were:
> Fundamental differences in the way that products were purchased
> Teams & strategy needed to be integrated and an approach aligned with corporate goals
> A desire to realise savings balanced with concerns over the impact on the teams, sales and commercial relationships
> Cultural differences & highly politicised environment


Task
To work with each of the Supply Chain teams to develop a post-merger integration plan that delivered incremental value:
> To ensure operational stability
> To facilitate the teams in the integration process and discussions
> To help define a Target Operating Model that was desire-able and feasible

Action
> Worked with the various teams to analyse their buying processes & the cost prices negotiated
> Developed simple models to illustrate the buying systems and facilitated discussions that uncovered their underlying assumptions and beliefs
> Co-created design principles that integrated the best aspects of each system to develop a hybrid approach
> Developed an implementation plan based on the new Target Operating Model



Results
A hybrid approach was developed along with an integration plan that satisfied all stakeholders and ensured that combined capabilities were utilised in a way that delivered better value in purchasing. Key results included:
> Optimisation of Procurement's Target Operating Model (best aspects of both approaches combined)
> Introduced innovative capabilities to improve competitive advantage
> Maintained the reputation, relationships and confidence with the business
> Aligned business requirements with budget and cost-saving expectations
> Global objectives achieved / local flexibility retained



NEW SOURCING STRATEGY FOR REVERSE LOGISTICS OPERATIONS TO IMPROVE RELATIONSHIPS, COMMERCIAL GAINS AND SERVICE LEVELS (Reveal More  OR   View Full Page)


Situation
The Supply Chain of a UK Telecommunications Operator faced a number of issues with its Reverse Logistics Operation including:
- poor relationships with its suppliers
- poor financial returns
- internal issues with its relationship with Sales and Service Organisation
- over-reliance on one long-standing supplier with a track record of underperformance and a poor financial record
- a large number of complaints related to the repair services offers.
- service levels below some key competitors

Task
- Review current market and industry dynamics
- Stabilise current operation and supplier relationship
- Renegotiate current contract
- Develop a new sourcing strategy that recognised internal issues and market factors
- Introduce and sell a multi-sourcing strategy
- Reconfigure Reverse Logistic services (repair, return, refurbishment, recycle and disposal)
- Introduce new suppliers moving from 1 to 4 suppliers as part of a Supplier Development and Business Risk Mitigation Programme
- Transition all services to the new model


Action
Replace this leading sentence with an intro into the things you did, if relevant including re-written versions of the bulleted lines below;

-Improve commercial awareness across business
-Identify cost, quality and innovation improvements through development and delivery of an aligned sourcing strategy
-Objectively find and engage with the right partners quicker and easier
-Enhance reputation through increased relevance, alignment and impact with colleagues and suppliers


Results
Replace this leading sentence with an intro into the valuable results you actually delivered, ideally including re-written versions of the bulleted items below. Add a quantifyable figure where you can, even if it's an estimate!

Value was delivered by;
-Improved relationships with suppliers and partners
-Delivering cost savings
-Select and manage best value suppliers in line with risk appetite
-Alignment between business requirements and budget use
-Drive innovation for competitive advantage
-Improved reputation, relationships, confidence and value delivered across the business

Pains relieved included;
-Poor business alignment and engagement




  

Roles & Results

FINANCIAL SERVICES - Consultant

(Show / Hide Details)

Requirements / Actions
Support newly appointed COO in engaging with the senior leadership team to: Define a new Target Operating model / Establish a cultural change programme
Delivery and Achievements
Collaborative approach resulted in: An optimised Target Operating Model implemented / Cost savings realised / A new positive identify


NURSING SERVICE FOR NHS SERVICE PROVIDER - Consultant

(Show / Hide Details)

Requirements / Actions
Diagnose issues preventing the effective capacity management / Develop a new Target Operating Model for service delivery / Shape and initiate the Change Programme
Delivery and Achievements
Developed a Capacity Planning Tool / Implemented changes to service delivery (including new contact centre capability) / Optimised Target Operating Model to support future growth


TELEFONICA - Head of Reverse Logistics

(Show / Hide Details)

Requirements / Actions
Design and implement a Change Programme across commercial, operations, sales and service functions (including outsourced services)
Delivery and Achievements
Reduced total costs by 15% / Improved customer service / Policy, process & IT changes made / New governance model implemented





Paul Kelly

Profile picture of Paul Kelly

@paul_kelly

active 2 days, 15 hours ago