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In a nutshell

Helping organisations put customers at the heart of their success
  

Availability

Fully Available Immediately
  

Location

Winchester / London, United Kingdom
  

Languages

  • English
  

Top 5 Strengths

  • Outcome Focused
  • Positively Disruptive
  • Motivational
  • Great Communicator
  • Highly Reliable
  

Skills

  

Interviewed By


  

HM Expert Since

Thursday September 06, 2018
  

About Malcolm

A practical customer experience specialist, strategist, architect and change manager, combining blue chip and senior management experience with MBA level education to develop and drive customer based business transformation.

Also a technology innovator specialising in shaping methods, tools & solutions that help industries shaken by disruptive technologies and high customer churn.
  

Current Role Details

Chief Transformation Officer for Nets Group Technology.

Shaping the strategy and transformation plan for the redefined purpose of the core technology function as a service provider. Supporting the leadership deliver change.
  

Roles & Results

NETS - Chief Transformation Officer

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Requirements / Actions
Develop Group Technology 3 year Strategy. Develop Nets Cloud Strategy.
Delivery and Achievements
Shaping the strategy and transformation plan for the redefined purpose of the core technology function as a service provider. Develop the strategy and transformation plan for adoption of cloud.


LLOYDS COMMERCIAL BANK - Digital Strategy & Mobilisation

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Delivery and Achievements
Assisting the establishment of new organisation with strategy and plan for multi-channel / digital transformation, and mobilisation of team.


TATE & LYLE - IT Strategy & Architecture

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Delivery and Achievements
Working with the Strategy Director to develop an IT Strategy and digital agenda, 5 year plan, interim and target state architectures, and to establish business engagement and enterprise architecture capabilities.


VISA - Business Strategy & Architecture

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Delivery and Achievements
A program of improvements for processing servicing based on a new Target Operating Model. Introduction of API and other product expansion strategies. Development of strategic options for presentation to members, resulting in the acquisition by Visa Inc in 2015.


SHELL / BG GROUP - IT Strategy & Architecture

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Delivery and Achievements
Assessing and supporting the development of business plans, target operating models and IT investment roadmaps for the IT departments’ internal customers. Supporting the creation and development of the customer experience team through methods and skills development and tools deployment.


  

Industry Experience

  

Regional Experience

  

Articles




Malcolm Fleming

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@malcolm_fleming

active 1 month ago