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Principal Job Title
Customer Experience (CX) | Business / IT Strategy | Technologist (design / development / deployment) | Enterprise Architect | Change Manager
1 Line Summary
Helping organisations put customers at the heart of their success
Availability & Rates

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Ratings

HiveRank: Affiliate (270)
Country
United Kingdom
Closest Town / City
Winchester / London
Self Nominated & Interviewed by

Member since: 06-09-2018
My Background Details
A practical customer experience specialist, strategist, architect and change manager, combining blue chip and senior management experience with MBA level education to develop and drive customer based business transformation.

Also a technology innovator specialising in shaping methods, tools & solutions that help industries shaken by disruptive technologies and high customer churn.
Current Role Details
Requirements specification & Architecture - developing an FS platform specification through CX use-case, IT architecture and operational design, and agile development planning.

Prototyping - leading the design and development of the prototype platform including social tools and machine learning.
DELIVERY ROLE HISTORY
LLOYDS COMMERCIAL BANK - Digital Strategy & Mobilisation

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Delivery and Achievements
Assisting the establishment of new organisation with strategy and plan for multi-channel / digital transformation, and mobilisation of team.
TATE & LYLE - IT Strategy & Architecture

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Delivery and Achievements
Working with the Strategy Director to develop an IT Strategy and digital agenda, 5 year plan, interim and target state architectures, and to establish business engagement and enterprise architecture capabilities.
VISA - Business Strategy & Architecture

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Delivery and Achievements
A program of improvements for processing servicing based on a new Target Operating Model. Introduction of API and other product expansion strategies. Development of strategic options for presentation to members, resulting in the acquisition by Visa Inc in 2015.
SHELL / BG GROUP - IT Strategy & Architecture

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Delivery and Achievements
Assessing and supporting the development of business plans, target operating models and IT investment roadmaps for the IT departments’ internal customers. Supporting the creation and development of the customer experience team through methods and skills development and tools deployment.



Malcolm Fleming

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@malcolm_fleming

active 1 month, 1 week ago