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Principal Job Title
IT Programme Director / Senior Programme Manager
1 Line Summary
Experienced IT Leader / Programme Director / Mgr with a track record in the delivery of IT Change
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HiveRank: Affiliate (182)
Country
United Kingdom
Closest Town / City
Nottingham
Nominated to HiveMind by

Member since: 30-11-2018
My Background Details
An experienced IT Leader / Programme Manager / Director with a successful track record in the delivery of technology enabled business change across industries, in particular retail. A broad and deep understanding of business processes and skilled in leading multi million pound transformation projects. Key strengths lie in setting the overall Programme direction & strategy whilst developing and managing relationships with many of the UK’s leading IT service suppliers and inspiring internal teams.
Current Role Details
• Selected to lead the Wilko Digital Programme with responsibility for replacing the existing SaaS Commerce platform before its enforced service end date, sourcing an alternative commerce software and System Integrator and then leading the delivery of a fully functioning MVP website in 7 months to a customer base in excess of 1million.
CASE STUDIES
RETAILER AT SERIOUS RISK OF LOSING ITS DIGITAL PRESENCE WITH LOOMING DEADLINE! - Case Study: 1

Situation
Oracle confirmed that they will retire the Venda SaaS platform in June 2018 formally notifying the client of this cessation of service at the end of May 2017. This necessitated the client urgently commissioning a project to source the “right” strategic platform for their future omnichannel aspirations and delivering this platform ahead of the June 2018 deadline and preventing the retailer from going “dark” on the web.
Going dark would have impacted around 1m customers and have significant adverse impact on revenues for a site which generates sales well in excess of £50m per annum, impacting around 1million customers.

The Client having always operated from a SaaS platform had limited internal capability but needed to determine the best strategic fit for any new platform, comparing the flexibility of non SaaS offerings with similar platforms to that of the current Venda SaaS solution.

Task
My role was to lead the Programme with specific deliverables around:
- Selecting the "right" future digital platform for the Retailer
- Selecting the Partner to help implement a new platform
- Building a Team and Plan to deliver the new eCommerce platform ahead of the Oracle deadline
- Transition the new platform into Business as Usual so the Organisation can continue to exploit the capabilities into the future

Action
Platform Choice & Partner
We embarked on a rapid Platform evaluation process using a set of key capabilities the Organisation was seeking from their omnichannel offering in future. Once we had a clear view of they type of platform that satisfied these capabilities we ran an accelerated RFP Process which lead to a platform selection in circa 6 weeks.

In parallel to platform selection we ran parallel evaluations with potential implementation partners (for each platform) to understand the full lifecycle cost of each platform. We had multiple partners per platform where appropriate.

The result was the selection of a SAP Hybris powered eCommerce platform and the commissioning of Tacit Knowledge to support the implementation an ongoing support of the platform. Selection and contract awards were around 8 weeks in duration.

Programme Delivery
We rapidly assembled an internal Project Team to work with our partner Tacit Knowledge. This included a mix of internal and external expertise. We aligned quickly with Tacit on the Agile methodology we were going to operate making best use to the partners existing processes and toolset specifically around Continous integration / development. In addition, we made 3 crucial decisions which were instrumental in our successful delivery:

- We agreed and sought Board commitment to an MVP apporach to scope - launching with MVP gave us the best chance fo achieve the fixed deadline;

- We planned to deliver the website ahead of deadline and run a soft launch period (6 weeks) where we could road test all processes for real prior to a full customer launch. This allowed us to learn how the best operate the platfromfrom merchandising & trading perspective and resolve any bugs or processes issues before a full launch;

- Introduced a rigorous Governance process which required all Executives to attend a weekly Project Board where everyone could be kept up to date on progress and rapid decisions made to avoid delays in the project timelines.


Results
The Programme was a major success within the Retailer:

- We launched the website into Soft launch just over 7 months from initiating the project
- The eCommerce went live to all customers 1 month ahead of the Oracle deadline at launch we delivered additional functionality to the agreed MVP scope
- Conversion rates have improved since launch with a significant increase in mobile customer traffic

The Project was also awarded a Silver Medal in the SAP Quality Awards and was shortlised in the European Testing Awards for Test Project of the year.

DELIVERY ROLE HISTORY
WILKO - Senior Programme Manager

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Delivery and Achievements
• Selected to lead the Wilko Digital Programme with responsibility for replacing the existing SaaS Commerce platform before its enforced service end date, sourcing an alternative commerce software and System Integrator and then leading the delivery of a fully functioning MVP website in 7 months to a customer base in excess of 1million. Project won Silver in the SAP Quality Awards 2018
N BROWN GROUP - Programme Director

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Delivery and Achievements
• Led the Largest transformation programme in N Brown’s 140-year history delivering new global web platform and associated credit services to the company’s 11million customers supporting with benefits of circa £30m per annum.
ALLIANCE BOOTS - Head of SAP Delivery

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Delivery and Achievements
• Established Boots SAP Centre of Expertise, with responsibility for all Alliance Boots SAP enabled change, including the implementation of the first SAP HANA projects. • Implemented a new SAP CRM Loyalty Programme to 27million customers across a network of 2200 retail outlets UK wide, delivered on plan with real enhancement to the customer experience.
NATIONAL HEALTH SERVICE (DERBYSHIRE MENTAL HEALTH SERVICES) - Programme Manager

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Delivery and Achievements
• Delivered a Full Electronic Patient Record pilot (5,000 patients) within 3 months of Programme initiation and 2 months ahead of the Trust expectations. Developed a platform, capable of supporting over 30,000 records, for roll out to the entire Trust.
ROYAL MAIL GROUP - SAP Programme Manager

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Delivery and Achievements
• Delivered an improved order to cash process generating £3bn for 60,000 Premier account customers, this has delivered savings in excess of £12m per annum. • Delivered a comprehensive SAP Blueprint for the introduction of a new HR system for 180,000 employees. This provided a platform for a £20m tender exercise handling recruitment, learning, pay and contact centre management. • Outsourced one of the UK’s top 10 largest web sites, which resulted in 30% reduction in operating costs and payback within one year. • Managed an £83m ERP programme, generating savings of around £35m per annum.



Lee Harris

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@lee_harris

active 3 months, 1 week ago