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Principal Job Title
Digital Innovation, Delivery & Change Consultant. Founder of ESRC Consulting Ltd
1 Line Summary
Highly experienced visionary, values and principles driven innovator with a can-do attitude.
Availability & Rates

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Ratings

HiveRank: Affiliate (263)
Country
United Kingdom
Closest Town / City
Windsor
Self Nominated & Interviewed by

Member since: 13-12-2018
My Background Details
Digital Innovation and Technology evangelist, with over 15yrs experience in delivering change into multiple sectors both in the UK and Internationally. Specialising in Agile implementation to extract value and introduce continuous improvement into organisations.
A multilingual with exceptional communication skills and the ability to manage multi-disciplinary teams on a global scale, driving strategic change and full lifecycle transformation programs.
Achievements
• Successfully delivered revenue increasing Digital Roadmap Programme, while maintaining programme within budget.
• Created robust and scalable Digital Roadmaps to fulfil business objectives and extract quantifiable benefits.
• Delivered complete end-to-end seamless customer experience and Omni-channel digital transformation.
• Developed new ways of working and Digital frameworks, Lean principles, Global KPI's & Metrics.
• Lead teams to design and develop globally recognised award winning digital products and services.
Current Role Details
Responsible for the managing the deliverables from the Consumer Portfolio & Change Programme.
Responsible for establishing effective operating practices, digital ways of working maturity and capability in the Online Dept.
Lead and managed factories delivering prioritised products through build, test and deployment between Digital Products (mobile app, myaccount, payment, billing, Ultra fast broadband, CRM, Upsell, CX), OSS and BSS.
Resourcing, supply and demand management with the group, manage the TalkTalk Group strategic digital roadmap, ensure delivery of a new products, services and improved customer experience.
DELIVERY ROLE HISTORY
TALK TALK PLC - Interim Head of Technical Programme Management

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Delivery and Achievements
Responsible for the managing the deliverables from the Consumer Portfolio & Change Programme. Responsible for establishing effective operating practices, digital ways of working maturity and capability in the Online Dept. Lead and managed factories delivering prioritised products through build, test and deployment between Digital Products, OSS and BSS. • Resourcing, supply and demand management with the group, manage the TalkTalk Group strategic digital roadmap, ensure delivery of a new products, services and improved customer experience. • Advise on cloud transition strategy, architecture and roadmap. Produce resource and technical profile for the programme. • Aligned and maintained programme deliverables within strategic objectives. • Coaching agile teams in improvement and refinement of agile practices. • Introduce managed Demand & Supply practices across portfolios and delivery. • Introduced new digital prioritisation processes to ensure delivery to market, business continuity and scalability. • Increased monthly release rate from 30 to 60 releases.
CENTER PARCS - Interim Technology & Programme Director

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Delivery and Achievements
Delivered the Phase 2 Digital Roadmap, comprising of a new digital ecommerce platform, activities booking website and scalability for future web growth.
NPOWER – GAS & POWER - Interim Digital Transformation & Business Change Director

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Delivery and Achievements
Coached and mentored 8 scrum teams, on product and sprint planning activities and successfully achieved a unified positive vote across the programme to enter into development run state.
PWC - REVENUE GROWTH MANAGEMENT - Interim Retail Technology & Digital Transformation Director

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Delivery and Achievements
• Developed, reviewed and validated the business cases, and strategies to enable a billion- dollar Retail group to embark on an ambitious transformation programme, covering key areas such as, Omni-channel, Merchandise & Planning, Data & Integration, Point of Sale, CRM & Loyalty, Finance, Supply Chain and Cash Flow. • Identified and validated KPI’s & metrics coordinated key risks and mitigation recommendations, inter-dependencies across functions, 3rd party supplier contracts, and financials to support the RFP/RFI process for supplier and platform selection. • Led the Project Management team, ensuring clarity of approach and understanding of inter- dependencies for all to deliver multiple complex projects within each tactical work-stream.
UNIVERSITY OF READING - Digital Innovation Consultant

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Delivery and Achievements
• Architected the stabilisation of system infrastructure standardising functionality and seamless user principles to deliver innovative digital products and services to meet business service needs. • Directed Sitecore 8.2 implementation, enterprise service desk integration, and WordPress enterprise deployment. Instigated all business and IT-related principles to deliver effective products for end users. • Led provision of a complex programme portfolio spanning business and vendor service supply to mitigate actions, issues, and risks using structured lean agile a methodology. • Created an overall programme portfolio plan and managed concurrent BAU projects, while complying with budget and time constraints. • Managed fully costed business cases spanning all aspects of digital ecosystem, application/web development, financial management of Capex, and revenue spend over £10M. • Proposed continuous improvement methodologies to identify innovation and evolution of products spanning 5 core work-streams.
BIGLIGHT DIGITAL AGENCY - Digital Transformation Programmes Director

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Delivery and Achievements
• Architected the strategy and guided client through complex transformation roadmap and blueprint to balance business change with technology change to deliver benefits. • Developed new customer operating model, designs, and solutions, as well as introduced up- to-date exploit digital technology trends into the organisation. • Led digital transformation and delivery programmes to improve sustainability of change using innovative, lean UX and agile methodologies. Managed P&L, budget, and Opex on digital programmes valuing £3M. • Responsible for shaping and guiding their transformation into a Lean UX and Agile organisation. • Set, maintain and continuously improve project management processes while maintaining an up-to-date resourcing plan for all delivery teams.
BBC - Interim Executive Technical Product Director

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Delivery and Achievements
• Unblocked the issues and constraints impeding the successful launch of BBC Japan. • Prioritised strategically important product features that allowed the launch of new award- winning BBC products (BBC News, BBC Sport Live, My BBC, Race 2 Rio, iPlayer, BBC Radio app). • Architected the product strategy to fit within the architectural principles and goals of BBC’s Digital Platforms, to secure value-for-money solutions for the BBC. • Anticipated product features by tracking dependent product strategies, analysing user needs and behaviour, eliciting stakeholder input, monitoring industry or technological advancements, and wider business needs and strategic direction. • Selected the appropriate technology to fulfil the product strategy, exploited technical and solution architecture to best meet new requirements.



Ed Clinkett

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active 2 months ago