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In a nutshell

I Connect the Physical & Digital Worlds - Agile; Innovation; Improving Business & Customer Value
  

Availability

Partly Available in < 3 Months
  

Location

Guildford, United Kingdom
  

Skills

  

Interviewed By


  

HM Expert Since

Wednesday December 05, 2018
  

About David

A customer focused business & digital Portfolio & Programme Manager with a track record of shaping, building, assuring and leading business and technology initiatives to meet business objectives and underpin strategic direction & vision.
Awarded FRSA and FBCS status in recent years.
Diverse delivery experience includes Retail, Transport, Built Environment, Not for Profit & Service sectors.
A credible communicator who builds effective stakeholder relationships, influencing decisions while managing complexity and ambiguity bringing structure to programmes to drive early benefits realisation & value.
Expertise includes Omni-channel eCommerce /EPoS, CRM, Smart Cities /IoT, Data and Cloud programmes, embedding and integrating technology via agile delivery, innovation and collaboration all to time, cost and quality.
An award winner and a sometime speaker at customer insight and technology focused events.
  

Current Role Details

Four Marketing (Interim) March 2019 – Present
Group Programme Manager

An international luxury retail fashion & apparel: 10 brands in 13 countries. I matrix manage a large M&A programme c20 staff & suppliers and report into the CFO & COO.

Key Achievements
Shaping, building & running a group-wide portfolio of 7 programmes and 26 projects to upgrade, integrate & harmonise processes, systems, data & technology across the group – essentially multiple brands and entities doing the same things (retail, wholesale etc) but in different ways with manual processes & little integration with PoS /WMS /eComm etc. I also shaped & implemented a new delivery, governance & change process
  

David's Valuable Contributions

(Case Studies)

REAL-TIME UNDERSTANDING OF TRAIN MOVEMENTS VERSUS SERVICE - A STEP CHANGE IN CUSTOMER INFORMATION (Reveal More  OR   View Full Page)


Situation
Information on train movements and delays and comparing this to the multitude of services agreed in the detailed Department of Transport franchise agreements was a day after activity - 'real-time information' and alignment with service franchise were subjective and poor, hence customer information was directly impacted.

We needed a way to make this information available in real-time allowing the rail industry and particularly the infrastructure part to act in a proactive and not in a reactive way

Task
I set-up a working party, post programme mandate, to understand why and to collate needs and requirements speaking to front-line, executive /board members, union reps, the Department of Transport to formulate and complete a feasibility study and then a discovery phase with options & recommendations. I also looked at the technology available to harmonise & integrate to improve data quality and to create projects aligned for that delivery, post investment and option selection

Action
Key was real-time integration of all the data sources, train movements, timetable information, franchise service information through the IBM WebSphere integration platform (1000,000+ data points per day), utalised key operational information & staff, various additional data sources to ensure the output was timely and of high quality. Key was agile delivery and involment of a multitude of stakeholders to allow a fast delivery to MVP and then an escalation to production

Results
Saved the industry thousands of pounds per day in reduced delay minutes and in improving customer information satisfaction by 20%

This became a fully operational tool and a critical real-time customer information system covering all services of train and freight services, aligned to all franchise agreements, all timetables for all stakeholders in all formats for all devices, allowing a simplified view but the ability to drill down to make predictive and proactive assessments.



  

Roles & Results

RAPHA - Technology Roadmap Programme /Project Manager

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Delivery and Achievements
I managed the delivery of, c.£0.8m, eCommerce & EPoS omni-channel (OVC, SAP Hybris) programme fully integrated with MS NAV (ERP) & store infrastructure (Adyen) to serve c.0.6m customers and to generate c.£0.25mpa of benefit.


RAPHA - Technology Roadmap Programme /Project Manager

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Delivery and Achievements
Structured and delivered the global marketplace project to enable excess stock to be sold via eBay, Amazon and similar, leading to a 15% improvement in sales and £0.3mpa of benefit.


RAPHA - Technology Roadmap Programme /Project Manager

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Delivery and Achievements
Developed business cases and recommendations plus technology, product and portfolio roadmaps as well as instigating and implementing regular RAG reporting and tracking, improving management awareness by 100%


OCS - Head of Technology Portfolio

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Delivery and Achievements
I set-up and created the delivery portfolio and PMO. Establishing new process, reporting allowing agile delivery. Hence a focus on delivery to time, cost & quality


OCS - Head of Technology Portfolio

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Delivery and Achievements
I was responsible for shaping and leading the technology input into bids contributing to winning one in four submissions in the FM world


OCS - Head of Technology Portfolio

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Delivery and Achievements
I was responsible for defining, shaping and delivering Connected FM (IoT) & digital transformation via PoC, MVP and programmes for venues, hospitals, shopping centres, hospitality and similar


SOUTHERN HOUSING - Head of Projects & Change

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Delivery and Achievements
I was the key player in delivering the digital transformation into Southern Housing aligning to business strategy enabling a transformation in working practices and 20% more time with the customer /resident


SOUTHERN HOUSING - Head of Programmes & Change

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Delivery and Achievements
I delivered the Microsoft CRM on-line and the 'Microsoft first' approach enabling alignment to a customer first approach & strategy


SOUTHERN HOUSING - Head of Programme & Change

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Delivery and Achievements
I set-up and created the delivery portfolio and PMO. Establishing new process, reporting allowing agile delivery. Hence a focus on delivery to time, cost & quality


JOHN LEWIS - Principal Portfolio Manager

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Delivery and Achievements
I set-up and created the delivery portfolio of technology aligning to the JL retail transformation. I established & embedded new process, reporting allowing agile & hybrid delivery


JOHN LEWIS - Principal Portfolio Manager

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Delivery and Achievements
Collated all aggregated all the JL department business plans to get an understanding of pipeline, demand and priorities


NETWORK RAIL - Programme & Project Manager

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Delivery and Achievements
I delivered 6 major M&A programmes - insourcing of maintenance companies into Network Rail - people, technology, locations, etc... in very short time scales


NETWORK RAIL - Programme & Project Manager

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Delivery and Achievements
I delivered the first truly end-to-end maintenance & schedule mobile asset management solution to 11,000 staff, at 373 locations replacing 60,000 paper work orders per week with hand-held 'digital work orders' and a more real-time system & solution. Was CW & BCS programme manager of the year runner-up


NETWORK RAIL - Programme & Project Manager

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Delivery and Achievements
I managed and delivered the first truly real-time customer and staff information system covering the entire network, all operation services and franchises - train and freight - allowing real-time decisions at all levels and options to customers in simple RAG formats for front-line and exec board stakeholders. became a key operational tool


NETWORK RAIL - Programme & Project Manager

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Delivery and Achievements
I managed the key technology programmes to allow stations to become retail hubs covering eCommerce, store systems, footfall & innovation.


  

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David Burnet

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