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Principal Job Title
Business & Digital Portfolio & Programme Manager
1 Line Summary
I Connect the Physical & Digital Worlds - Agile; Innovation; Improving Business & Customer Value
Availability & Rates

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Ratings

HiveRank: Associate (320)
Country
United Kingdom
Closest Town / City
Guildford
Self Nominated & Interviewed by

Member since: 05-12-2018
My Background Details
A customer focused business & digital Portfolio & Programme Manager with a track record of shaping, building, assuring and leading business and technology initiatives to meet business objectives and underpin strategic direction & vision.
Diverse delivery experience includes Retail, Transport, Built Environment, Not for Profit & Service sectors.
A credible communicator who builds effective stakeholder relationships, influencing decisions while managing complexity and ambiguity bringing structure to programmes to drive early benefits realisation & value.
Expertise includes Omni-channel eCommerce /EPoS, CRM, Smart Cities /IoT, Data and Cloud programmes, embedding and integrating technology via agile delivery, innovation and collaboration all to time, cost and quality.
An award winner and a sometime speaker at customer insight and technology focused events.
Current Role Details
I've recently concluded a role with Rapha (www.rapha.cc) - An international premium retail lifestyle brand:

Key Achievements
• I managed the delivery of, c.£0.8m, eCommerce & EPoS omni-channel (OVC, SAP Hybris) programme fully integrated with MS NAV (ERP) & store infrastructure (Adyen) to serve c.0.6m customers and to generate c.£0.25mpa of benefit.
• Structured and delivered the global marketplace project to enable excess stock to be sold via eBay, Amazon and similar, leading to a 15% improvement in sales and £0.3mpa of benefit.
• Developed business cases and recommendations plus technology, product and portfolio roadmaps as well as instigating and implementing regular RAG reporting
CASE STUDIES
REAL-TIME UNDERSTANDING OF TRAIN MOVEMENTS VERSUS SERVICE - A STEP CHANGE IN CUSTOMER INFORMATION - Case Study: 1

Situation
Information on train movements and delays and comparing this to the multitude of services agreed in the detailed Department of Transport franchise agreements was a day after activity - 'real-time information' and alignment with service franchise were subjective and poor, hence customer information was directly impacted.
We needed a way to make this information available in real-time allowing the rail industry and particularly the infrastructure part to act in a proactive and not in a reactive way

Task
I set-up a working party, post programme mandate, to understand why and to collate needs and requirements speaking to front-line, executive /board members, union reps, the Department of Transport to formulate and complete a feasibility study and then a discovery phase with options & recommendations. I also looked at the technology available to harmonise & integrate to improve data quality and to create projects aligned for that delivery, post investment and option selection

Action
Key was real-time integration of all the data sources, train movements, timetable information, franchise service information through the IBM WebSphere integration platform (1000,000+ data points per day), utalised key operational information & staff, various additional data sources to ensure the output was timely and of high quality. Key was agile delivery and involment of a multitude of stakeholders to allow a fast delivery to MVP and then an escalation to production

Results
Saved the industry thousands of pounds per day in reduced delay minutes and in improving customer information satisfaction by 20%
This became a fully operational tool and a critical real-time customer information system covering all services of train and freight services, aligned to all franchise agreements, all timetables for all stakeholders in all formats for all devices, allowing a simplified view but the ability to drill down to make predictive and proactive assessments.
DELIVERY ROLE HISTORY
RAPHA - Technology Roadmap Programme /Project Manager

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Delivery and Achievements
I managed the delivery of, c.£0.8m, eCommerce & EPoS omni-channel (OVC, SAP Hybris) programme fully integrated with MS NAV (ERP) & store infrastructure (Adyen) to serve c.0.6m customers and to generate c.£0.25mpa of benefit.
RAPHA - Technology Roadmap Programme /Project Manager

(Show / Hide Details)


Delivery and Achievements
Structured and delivered the global marketplace project to enable excess stock to be sold via eBay, Amazon and similar, leading to a 15% improvement in sales and £0.3mpa of benefit.
RAPHA - Technology Roadmap Programme /Project Manager

(Show / Hide Details)


Delivery and Achievements
Developed business cases and recommendations plus technology, product and portfolio roadmaps as well as instigating and implementing regular RAG reporting and tracking, improving management awareness by 100%
OCS - Head of Technology Portfolio

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Delivery and Achievements
I set-up and created the delivery portfolio and PMO. Establishing new process, reporting allowing agile delivery. Hence a focus on delivery to time, cost & quality
OCS - Head of Technology Portfolio

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Delivery and Achievements
I was responsible for shaping and leading the technology input into bids contributing to winning one in four submissions in the FM world
OCS - Head of Technology Portfolio

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Delivery and Achievements
I was responsible for defining, shaping and delivering Connected FM (IoT) & digital transformation via PoC, MVP and programmes for venues, hospitals, shopping centres, hospitality and similar
SOUTHERN HOUSING - Head of Projects & Change

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Delivery and Achievements
I was the key player in delivering the digital transformation into Southern Housing aligning to business strategy enabling a transformation in working practices and 20% more time with the customer /resident
SOUTHERN HOUSING - Head of Programmes & Change

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Delivery and Achievements
I delivered the Microsoft CRM on-line and the 'Microsoft first' approach enabling alignment to a customer first approach & strategy
SOUTHERN HOUSING - Head of Programme & Change

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Delivery and Achievements
I set-up and created the delivery portfolio and PMO. Establishing new process, reporting allowing agile delivery. Hence a focus on delivery to time, cost & quality
JOHN LEWIS - Principal Portfolio Manager

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Delivery and Achievements
I set-up and created the delivery portfolio of technology aligning to the JL retail transformation. I established & embedded new process, reporting allowing agile & hybrid delivery
JOHN LEWIS - Principal Portfolio Manager

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Delivery and Achievements
Collated all aggregated all the JL department business plans to get an understanding of pipeline, demand and priorities
NETWORK RAIL - Programme & Project Manager

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Delivery and Achievements
I delivered 6 major M&A programmes - insourcing of maintenance companies into Network Rail - people, technology, locations, etc... in very short time scales
NETWORK RAIL - Programme & Project Manager

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Delivery and Achievements
I delivered the first truly end-to-end maintenance & schedule mobile asset management solution to 11,000 staff, at 373 locations replacing 60,000 paper work orders per week with hand-held 'digital work orders' and a more real-time system & solution. Was CW & BCS programme manager of the year runner-up
NETWORK RAIL - Programme & Project Manager

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Delivery and Achievements
I managed and delivered the first truly real-time customer and staff information system covering the entire network, all operation services and franchises - train and freight - allowing real-time decisions at all levels and options to customers in simple RAG formats for front-line and exec board stakeholders. became a key operational tool
NETWORK RAIL - Programme & Project Manager

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Delivery and Achievements
I managed the key technology programmes to allow stations to become retail hubs covering eCommerce, store systems, footfall & innovation.



David Burnet

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@david_burnet

active 5 days, 4 hours ago