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In a nutshell

I've worked in Business and Technology roles for around 30 years, both client side and delivery side.

What makes me happy is finding ways of delivering business value through the innovative application and management of information and technology (and I don't just mean computers).

Deep interest/passion in enterprise digitalization, accelerated delivery models (cradle to grave - not just development) and organisational change to try and remove silo mentality and let people flourish.
  

Availability

Partly Available Immediately
  

Location

Leeds, UK
  

Skills

  

Nominated By


  

HM Expert Since

Tuesday May 13, 2014
  

About David

I started out many years ago (30!) as an "average developer" in a small software house,  quickly discovered my passion lay in design (architecting solutions, before the term had been invented). 

From this humble beginning I have been lucky enough to have experienced working in a variety of organisations and sectors applying technology to help change the way in which companies operate.

Typically I've held both CIO and COO type roles including my last stint on the "demand side" - where I was Director of Innovation, Improvement and Information for a gas distribution company - Northern Gas.  I'm a passionate advocate of techniques such as agile and design thinking to help organisation to find ways of delivering business value faster and more effectively.

As an expert practitioner and co-founder within the HiveMind Network I now enjoy working with colleagues and client side members to help change businesses for the better.
  

Current Role Details

Expert Practitioner
  

David's Valuable Contributions

(Case Studies)

BUSINESS & IT TRANSFORMATION IN NORTHERN GAS NETWORK (Reveal More  OR   View Full Page)


Situation
Northern Gas are an award winning Gas Distribution company based in the North of England. The CEO Mark Horsley has been transforming NGN into a high performing asset management business over the last five years. Changing the culture, the ways of working and the technology to both improve customer service and at the same time reduce waste/cost. Mark recognised that to continue in his ambition to make NGN a world class company that he would require a shift in how technology was both used and delivered.

Task
Mark asked my to join the executive team as Innovation, Improvement and Information Director and to lead/champion the change in both IT and the way in which technology enabled programmes and projects were delivered whilst also looking at ways in which to reduce the overall cost of IT to the business.

Action
Following my appointment I developed an integrated digital and information technology strategy which meant bringing back in house many elements of IT which had been outsourced to offshore providers. At the same time I introduced the principles and concepts of using agile delivery techniques, not only for software delivery but to improve work flow and visibility from the board room to the depots. NGN gradually moved away from the stop/start environment of the traditional projects towards "continuous delivery" workstreams built around business capabilities.

In addition I introduced the principles of service design/design thinking techniques to ensure we developed systems that people actively found easy to engage with and fulfilled the needs of our customers and colleagues. In practice this was achieved by introducing a User Experience team into NGN.

Along side this shift in the IT mindset we established a hybrid model for Infrastructure and Operations blending both on and off premise models.

Results
A reduction in technology spend of close to 40%. A radical reduction in technology enabled delivery timescales, in areas (audited) this meant we were delivering software in five to ten days that had previously taken 100+ days. Greatly enhanced departmental morale which resulted in NGN Digital/Technology services function getting special recognition at the UK Agile awards.

Removed silo thinking and lead the creation of multi-disciplinary NGN teams which included IT, HR, Operations, Finance, Procurement, etc and who focused on delivering outcomes rather than outputs.



  

Services David Delivers

HIVEEXEC FOR INNOVATORS & DIGITAL BUSINESS TRANSFORMATION LEADERS
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Service Summary: This service focuses on accelerating success for leaders responsible for Innovation or Digital Business Transformation



  

Articles

or some wild guesses about 2018....
Happy New Year to all the folks in the network :-) Well I hope everyone had a great Festive break...

THE GREAT BIG BLOODY AGILE BANDWAGON
Seriously it's getting out of hand folks... So following on from my meltdown on Enterprise Architecture a few months ago...

(Part Deux) - How Northern Gas Networks became an "An Agile and Adaptive Organisation" in under 18 months
Intro So a little later than I'd thought, (life can get in the way) I've had a stab at picking...

How Northern Gas Networks became an "An Agile and Adaptive Organisation" in under 18 months
A very personal perspective As ever with my posts this is a very personal viewpoint and perspective about one of...

"Oh I don't understand IT" - why do some think this is a badge of pride.
WARNING ***GENERATION ALERT*** As with all my posts I need to put the - it's just a personal view, possibly...




David Clark

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