HiveRank (411)

Christopher Lynch

Associate HiveMind Expert

In a nutshell

Experienced CIO, Interim IT Manager, Programme and Change Management Professional

Availability

Partly Available in < 3 Months

Location

Nottingham/ Peterborough/Lincoln, United Kingdom

Skills

Business Continuity

agile transformation

interim management

CIO

programme management

coaching

end user computing

supplier management

Business Strategy

digital transformation

Office 365

Windows 10 Migration

Nominated by

user image Steve Frost

HM Expert since

Monday January 14, 2019

About

I am a results driven IT Professional with some 40 years experience in the industry bringing IT enabling solutions to both the private and public sectors. Backed by strong business and strategic skills, recent years have seen a specialisation in the delivery of business transformation and change programmes utilising strategic target operating model (TOM) transformations of varying sizes from “as is” to agreed “to be” readiness state.

I am recognised as a shaper, innovator and team builder. I have had the privilege of working on some of the most high profile global IT programmes where I have contributed in the setting of international standards, particularly in the areas of information management and secure collaboration technologies.

Current role details

Having recently created my own IT Consultancy business, my focus is on developing my business networks and relationships and following through on lead generation. This is yielding some exciting opportunities for the future both through leveraging existing relationships I had with suppliers and employers but also new channels such as here on HiveMind.

Christopher's STAR Stories

Bringing Success Back to an IT Services Team Conditioned to... (Reveal More OR View Full Page)
Situation

Ostensibly brought in on a business transformation agenda and to manage the IT Services function, it soon became apparent that IT Services had major functional and reputational issues and that these would prove a barrier to successfully delivering a business transformation agenda

Task

The primary task was to give the IT Services team a framework within which they could work with delivery and performance metrics agreed with the business and the Leadership Team. Complimentary to this was the need for an agreed IT Strategy that aligned with the overall Corporate one, the raising of expectations within the team and the need for a set of operating processes and procedures that supported this (the existing ones were all at least 5 years out of date)

Action

Working with the Leadership Team I was able to agree a set of objectives for IT Services and an understanding of the strategic/ tactical requirements that the organisation had over the next 3 year period. This detail was supported by an internal IT Audit that, combined with the above, enabled the creation of the IT Strategy together with an action plan for the team. The issues with the “team dynamics” were tackled through a series of team workshops, psychometric testing and one to one sessions with the input from the HR function. The results from this were built into the overall action plan. Working with some previous contacts I had at Lloyds LRQA the team worked towards ISO20000 (ITIL) and ISO9001 TickIT Plus.

Results

The team was re-organised with redefined roles and Job descriptions. The Service Desk was completely restructured. Performance metrics were introduced to compliment the management reporting and the Team started to deliver against Plan. The reputation was further bolstered by the very visible accreditation against the ISO20000 and ISO9001 standards. The resultant delivery of new flexible working capabilities to the organisation saved circa £1m/ Annum with opportunities to further attract revenues by renting out freed office space. Improved supplier and contract management processes saved £100K in the first year. This against an overall IT Budget of £2M