Too many transformation programmes confuse motion with progress.

Online Webinar | Expert Panel  | Q&A

Slide decks get approved. Milestones get ticked off. Teams stay busy. But when you step back and ask: What’s actually changed for the customer? What value have we really created?—the answers often fall short.

Transformation isn’t real until it moves the needle. For your customers. For your business. Everything else is theatre.

This session takes aim at the widespread assumption that transformation automatically equals improvement—and challenges leaders to define success in terms that actually matter.

In this session, we’ll explore:

• The myth of “we’re transforming” vs. the reality of measurable business outcomes
• Why customer impact is the most reliable test of progress
• The telltale signs of value theatre: vanity metrics, misaligned KPIs, overbuilt solutions
• Why benefits management isn’t a reporting task—it’s a strategic discipline
• How to define, track and adapt around customer and commercial value
• Real examples of organisations that lost sight of value—and the few that stayed focused

This is the fifth session in The Brutal Truth Series—a collection of sharp, unfiltered sessions that call time on surface-level transformation and focus on what really moves the dial.

If your programme looks active but feels unclear on results, this session will help you ask—and answer—the questions that matter.

Register now.