On February 10, 2015, the WSJ Journal Report CIO NETWORK section had a number of interesting interviews with executives.
George F. Colony, chairman and chief executive of Forrester Research Inc. had this to share: “We’re in what we call ‘the Age of the Customer’, where the customer is now using technology to price precisely, to be able to critique your products precisely and publicly.”
I have seen several definitions of digital transformation floating are twitter of late. I thought I would document mine here:
“Digital transformation is the manifestation of strategy enabled by digital technology.”
Business models, policies and practices, branding, the use of space and the adoption of technology should all be driven by strategy.
Inside the system, we balance workload against the system’s capacity, both for the sake of the people doing the work and for the improved performance and predictability that comes as a result. But it doesn’t have to stop there.
Interesting things happen when your system’s capability to deliver against each category becomes known. You can help your customers to make better-informed choices.
At this drop-in, Janne spoke on how a practical approach to customer experience management can create significant results for companies. He also explained a powerful Customer Experience Innovation method which has been applied to tens of companies globally to create double-digit performance improvements in all of them. Janne has delivered tens of challenging change programs, with double-digit performance…
In a previous incarnation, I worked in the fleet and leasing industry. For the benefit of those people who are unfamiliar with it, as a company we provided fixed term finance to businesses who wanted to provide company cars to their employees (so lease rather than buy).
We are surprisingly simple – Which makes us really complicated
I was chatting to a colleague Jon Marrs who is in the US exploring opportunities last night, and the thought occurred – It always starts with a question, but do we really understand how complicated it is to ask the right questions?
We like to see customer complaints as our enemies when in fact they should be our friends. Of course in an ideal world you would not receive any complaints, but until then it is wise to learn from the customers. As they say, what does not kill you, makes you stronger. That is if you learn from all experiences.
As an Agile Coach, one of the key principles I teach teams is how they can benefit from meeting up regularly to discuss the way they are working. This principle is often referred to as ‘short feedback loops’.
There are a number of different ways the team can do this, but the one I want to write about in this post, is arguably the most common one; the team Retrospective.
On Feb. 10, the WSJ Journal Report CIO NETWORK section had a number of interesting interviews with executives after the previous week’s conference.
George F. Colony, chairman and chief executive of Forrester Research Inc., had this to share: “We’re in what we call ‘the Age of the Customer’, where the customer is now using technology to price precisely, to be able to critique your products precisely and publicly … and to be able to buy anywhere.”
Strategic planning next steps: first in a series on strategy in higher education I was brought into a community college district to present on strategic planning. This was not a kick-off meeting where I offered guidance on the process. Quite the opposite. This was a meeting held the quarter following the completion of a strategic …
