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Last week I attended Home Delivery World, one of three simultaneous conferences put on by Terrapinn. The other two, eTail and Click & Collect, focused on other, related topics that were pertinent to the Home Delivery attendees. The event has just completed its third year, and while it had caught my eye in previous years, this was my first time attending.
Higher education faces disruption from innovations in technology and business models. These disruptions threaten the relevancy of existing institutions and create uncertainty because the emergent models have yet to prove themselves. The only prediction that can be asserted with confidence is that the 21st Century learning experience will be different, and incumbent models will not survive by circling around the status quo.
The ninth in a roughly weekly series of short excerpts from my book, Kanban from the Inside. We’ve reached the penultimate chapter of Part I (Kanban through its values) and the last of the nine values.
This is the third post in my Collaboration Insights series, and since effective collaboration eludes so many companies, I wanted to examine the barriers to adoption. Despite the widespread availability of so many applications that enable collaboration, the results often fall short
Voice of Customer, Customer Feedback and many kinds of customer satisfaction scores are very popular today. There are hundreds of technology companies offering various solutions to listening to the voice of the customer.
In this cheat sheet you’ll find 20 useful metrics commonly used by software development teams which can be used to improve their effectiveness. It has been written with the backdrop of two previous articles I’ve written (In the pursuit of effectiveness and Kanban’s Geological Record) which will give you further context to get the most from the cheat sheet.
I do my share of briefings with both vendors and service providers, and sometimes there’s a good storyline my followers may not be expecting to hear. My recent briefing with Verizon is one such case, as their VirtualCommunications Express– VCE – is showing how big carriers can compete in the SMB space when it comes to hosted VoIP.
The future is complex and the paths forward a messy one. That has to be agreed to first. Any organization that thinks it controls its own destiny and can create the future in whole cloth does not need to read this article. For those who do agree that the future is messy, they must also acquiesce that navigating uncertainty requires sophistication.
Why don’t some people want to change? Even when ‘we’ know things can be improved, often dramatically, we still seem to puzzle with those that seem less enthused. And of course, we never truly know what drives the behaviours, unless they tell us. But that doesn’t happen particularly often in the work environment. So, what can we do?
The eighth in a roughly weekly series of short excerpts from my book, Kanban from the Inside. The Kanban method’s second Foundational Principle is very direct: FP2: Agree to pursue evolutionary change. In just a few more words: Agree that change … Continue reading →