My Close Encounter with Stan Lee

As Comic-Con San Diego nears, I thought I would share this little vignette from the recent Emerald City Comic-Con. My Close Encounter with Stan Lee My Emerald City Comic-Con hook up was running late. So rather than stand around the all too crowded, and under-seated lobby of the Washington State Convention Center, I walked across …
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Head, Heart And Soul

How many organisations have you come across with a heart? And with a soul? Personally, it’s been precious few. Yet for those rare encounters, it’s a palpable joy, isn’t it? Precious indeed.

Kanban from the Inside: 20. Model workflow

It’s important to remember that the result that we’re working toward is a working kanban system, not a static model. It’s best not to get too attached to the products of this exercise—they will quickly lose their value once the system begins to evolve.

I’ll keep this simple by assuming that there is just one main workflow involved. If you have more than one, you can take each workflow in turn or use one as the baseline by which the others are described.

Salesforce Connections Event Report

Last week I attended Salesforce’s Connections “World Tour” in New York. As I have attended nearly a dozen such user conferences over the last three months, I feel well-qualified to say that the company’s customers are some of the fiercest networkers I have ever met.

Kanban from the Inside: 19. Analyze demand and capability

We’re two chapters into Part III and getting into the nitty-gritty of Kanban implementation using the STATIK model. This week’s excerpt comes from the chapter introduction.

The previous chapter was all about context and perceptions, mostly keeping implementation considerations off the table. This chapter is about gathering some specific qualitative and quantitative facts about the current process that will inform the design of kanban systems.

History of Omni-Channel Part 6: Bring On The Supply Chain

This is part 6 of an on-going series on the history of omni-channel. Part 1 addressed the point when customer centricity and “cross-channel” (the early days of omni-channel) first merged and became the foundation of what most people mean when they say omni-channel today.

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