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There’s long been this thing called the Golden Rule. Which says “do unto others as you would wish to be done unto”. It has found some favour over the years as a maxim for people to live by. I find some issue with it, though – best summed up for me by George Bernard Shaw:
“Do not do unto others as you would that they should do unto you. Their tastes may be different.”
What if we all refrained from telling people what to do, how to do it, how they should behave, and so on? Outrageous! Would the world collapse in chaos and disharmony? Or would people just get on with things and sort things out between them?
The Antimatter Transformation Model Lean bugs me. For no other reason than its blindness to the social sciences. Yes, Toyota and Lean proponents pay lip service to the “Respect For People” principle supposedly at the heart of Lean. But how often does this actually happen in any meaningful way? And I have issues with the …Read More
Customer satisfaction on the high street seems to be pulling out of the destructive nose dive we’ve seen in the last 4 waves.
The July 2015 results from the UKCSI are out now and as in earlier posts, I’ve trawled the results and here is a summary for you.Uk map UKCSI
The previous two years of decline seems to have now plateaued with the index rising by a meagre 0.2 from this survey wave to 76.2 overall (out of 100). Way down from the heady heights of 78.2 in January 2013.
Any document that requires co-creating, meaning input from more than one author, and/or feedback on the structure, concept, meaning or grammar of a document, requires collaboration, and good collaboration requires negotiation.
We had some fun on this week’s UCStrategies podcast, talking about things we thing should be goners or are walking dead, but just don’t know it yet.Of course, everyone has their pet peeves, the one that resonated for me was Kevin Kieller’s comment abou…
A recent SupplyChainDigest presentation by JDA Software VP Vali Fayen, IBM Commerce’s Janet Wall and supply chain guru Dan Gilmore, titled “Conquering the Omnichannel Challenge,” was truly eye-opening.
I often find inspiration in the words of Rumi, as I do in the lives and works of a significant number of my “Giants“.
More fundamentally, though, I’ve not really dwelt on what inspires me. Now taking the chance to reflect on that, since my youth I’ve always been curious about how things work. And that curiosity has inspired me to study, take things apart, find out how they tick.
This is part 7 of an on-going series on the history of omni-channel. Part 1 addressed the point when customer centricity and “cross-channel” (the early days of omni-channel) first merged and became the foundation of what most people mean when they say omni-channel today. Part 2 talked about the tipping point of executive awareness, when […]
In the UC space – UC&C as well for that matter – the world largely revolves around two vendors – Microsoft and Cisco. They’re hardly the only games in town, but nobody can match their footprint and market power. Despite Microsoft’s size, the jury i…